SASB

Mix of Business

Code	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-000.A	Activity Metric: Number of customers by category: (1) municipal, (2) commercial, (3) industrial, (4) residential, and (5) other	Category: Quantitative	Unit of Measure: Number	Response: (1) 16,651,508, (2) 778,343, (3) 158,073, (4) 1,284,575, (5) 236,071. Note that WM provides a full array of services for customers that do not fit within the requested categories; “Other” includes those customers. For example: our on-call At Your Door service, hazardous waste accounts, brokered waste that we collect, renewable energy customers, Sustainability Services consulting customers who don’t have a service contract with WM.	Reference: Up Front—Waste Management At-A-Glance
Code: IF-WM-000.B	Activity Metric: Vehicle fleet size	Category: Quantitative	Unit of Measure: Number	Response: 17,846 collection vehicles, 8,924 heavy-duty natural gas vehicles.	Reference: Mitigating Climate Change—Fleet Efficiency
Code: IF-WM-000.C	Activity Metric: Number of (1) landfills, (2) transfer stations, (3) recycling centers (4) composting centers, (5) incinerators, and (6) all other facilities	Category: Quantitative	Unit of Measure: Number	Response: (1) 249, (2) 302, (3) 103, (4) 38, (5) 0, (6) 124 landfill gas-to-energy facilities, 4 landfill gas to fuel facilities, 145 natural gas fueling stations.	Reference: Up Front—Waste Management At-A-Glance
Code: IF-WM-000.D	Activity Metric: Amount of materials managed by customer category (1) municipal, (2) commercial, (3) industrial, (4) residential, and (5) other	Category: Quantitative	Unit of Measure: Metric tons (t)	Response: (1) 21,425,164, (2) 13,361,827, (3) 18,446,803, (4) 1,032,849, (5) 96,385,141. Note that WM provides a full array of services for customers that do not fit within the requested categories; "Other" includes those customers. For example: our on-call At Your Door service, hazardous waste accounts, brokered waste that we collect, renewable energy customers, Sustainability Services consulting customers who don't have a service contract with WM.	Reference:

Greenhouse Gas Emissions

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-110a.1	Activity Metric: (1) Gross global Scope 1 emissions, (2) percentage covered under emissions-limiting regulation, and (3) percentage covered under emissions-reporting regulation	Category: Quantitative	Unit of Measure: Metric tons (t) CO2e Percentage (%)	Response: (1) 15,624,632, (2) 74% of Scope 1 emissions are covered under emissions-limiting regulation, (3) 74% of Scope 1 emissions are covered under emissions-reporting regulation.	Reference:
Code: IF-WM-110a.2	Activity Metric: Total landfill gas generated, percentage flared, percentage used for energy	Category: Quantitative	Unit of Measure: Million British Thermal Units (MMBtu), Percentage (%)	Response: Total landfill gas collected: 110,294,331 MMBTU. 47% flared, 38% used for energy, 15% for other beneficial use (fuel source for leachate evaporator units and pipeline projects where gas is sent to boilers as fuel or for transportation fuel). Note that gas collected is the metric for which there is available, reliable data.	Reference: Solving Waste Together—Landfills—Renewable Energy Generation: Capturing the Value of Waste, Renewable Electricity, Renewable Fuel
Code: IF-WM-110a.3	Activity Metric: Description of long-term and short-term strategy or plan to manage Scope 1 emissions, emission-reduction targets, and an analysis of performance against those targets	Category: Discussion and Analysis	Unit of Measure: n/a	Response: Currently, the services we provide avoid three times more GHG emissions than we generate in our operations. Our 2038 goal calls for avoiding even more GHG emissions—four times the GHG emissions we generate through our operations. To achieve this goal, our strategy is to reduce emissions from our landfills, fleet and electricity use, while increasing the emissions-avoidance services that we provide to our customers. All of our environmental goals contribute to this overarching goal of emitting less and reducing, avoiding and offsetting more. In 2019, Waste Management committed to six 2025 goals: 70% of collection fleet to be alternative fuel vehicles; 50% achieved 50% of alternative fuel vehicles to run on renewable natural gas; 40% achieved 100% renewable energy at WM controlled sites; <1% achieved + Develop fugitive emissions measurement system 2038 Targets: 45% reduction of Scope 1 fleet emissions from 2010 base year; 36% achieved Transition from diesel to alternative fuel vehicles in 90% of our entire fleet Use renewable fuel in over 90% of our entire fleet We continue to develop and implement solutions to reduce our own and our customers’ carbon footprints, including: CUSTOMER SOLUTIONS Providing climate-related sustainability consulting services to customers who want to reduce their carbon footprints Helping create new markets for recycled products Educating customers on how and what to recycle RECYCLING SERVICES Investing in technology to improve the quality of recycled material that we sell Focusing on recycling materials that provide the greatest GHG reduction benefits Turning food waste into energy or compost Purchasing products made with recycled content FLEET TRANSFORMATION Transitioning our fleet to near zero emission natural gas vehicles Using renewable fuel, including landfill gas, in our fleet Piloting electric vehicles Using smart logistics technologies to reduce fleet miles traveled Using hybrid dozers at our landfills ENERGY SERVICES Creating renewable electricity and fuel from biogas at our landfills Creating renewable energy from food waste at our CORe® facilities Hosting solar farms and turbines at our landfills for renewable electricity generation into the electric grid Using renewable electricity at our sites	Reference: Mitigating Climate Change—Climate Management, Energy, Fleet Efficiency

Reference

Activity Metric

Category

Unit of Measure

Response

Reference

Code: IF-WM-110a.1

Activity Metric: (1) Gross global Scope 1 emissions, (2) percentage covered under emissions-limiting regulation, and (3) percentage covered under emissions-reporting regulation

Category: Quantitative

Unit of Measure: Metric tons (t) CO2e Percentage (%)

Response: (1) 15,624,632, (2) 74% of Scope 1 emissions are covered under emissions-limiting regulation, (3) 74% of Scope 1 emissions are covered under emissions-reporting regulation.

Reference:

Code: IF-WM-110a.2

Activity Metric: Total landfill gas generated, percentage flared, percentage used for energy

Category: Quantitative

Unit of Measure: Million British Thermal Units (MMBtu), Percentage (%)

Response: Total landfill gas collected: 110,294,331 MMBTU. 47% flared, 38% used for energy, 15% for other beneficial use (fuel source for leachate evaporator units and pipeline projects where gas is sent to boilers as fuel or for transportation fuel). Note that gas collected is the metric for which there is available, reliable data.

Reference: Solving Waste Together—Landfills—Renewable Energy Generation: Capturing the Value of Waste, Renewable Electricity, Renewable Fuel

Code: IF-WM-110a.3

Activity Metric: Description of long-term and short-term strategy or plan to manage Scope 1 emissions, emission-reduction targets, and an analysis of performance against those targets

Category: Discussion and Analysis

Unit of Measure: n/a

Response: Currently, the services we provide avoid three times more GHG emissions than we generate in our operations. Our 2038 goal calls for avoiding even more GHG emissions—four times the GHG emissions we generate through our operations.

To achieve this goal, our strategy is to reduce emissions from our landfills, fleet and electricity use, while increasing the emissions-avoidance services that we provide to our customers. All of our environmental goals contribute to this overarching goal of emitting less and reducing, avoiding and offsetting more.

In 2019, Waste Management committed to six 2025 goals:

70% of collection fleet to be alternative fuel vehicles; 50% achieved
50% of alternative fuel vehicles to run on renewable natural gas; 40% achieved
100% renewable energy at WM controlled sites; <1% achieved
+ Develop fugitive emissions measurement system

2038 Targets:

45% reduction of Scope 1 fleet emissions from 2010 base year; 36% achieved
Transition from diesel to alternative fuel vehicles in 90% of our entire fleet
Use renewable fuel in over 90% of our entire fleet

We continue to develop and implement solutions to reduce our own and our customers’ carbon footprints, including:

CUSTOMER SOLUTIONS

Providing climate-related sustainability consulting services to customers who want to reduce their carbon footprints
Helping create new markets for recycled products
Educating customers on how and what to recycle

RECYCLING SERVICES

Investing in technology to improve the quality of recycled material that we sell
Focusing on recycling materials that provide the greatest GHG reduction benefits
Turning food waste into energy or compost
Purchasing products made with recycled content

FLEET TRANSFORMATION

Transitioning our fleet to near zero emission natural gas vehicles
Using renewable fuel, including landfill gas, in our fleet
Piloting electric vehicles
Using smart logistics technologies to reduce fleet miles traveled
Using hybrid dozers at our landfills

ENERGY SERVICES

Creating renewable electricity and fuel from biogas at our landfills
Creating renewable energy from food waste at our CORe® facilities
Hosting solar farms and turbines at our landfills for renewable electricity generation into the electric grid
Using renewable electricity at our sites

Reference: Mitigating Climate Change—Climate Management, Energy, Fleet Efficiency

Air Quality

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-120a.1	Activity Metric: Air emissions of the following pollutants: NOx (excluding N2O), SOx, non-methane volatile organic compounds (NMVOCs), and hazardous air pollutants (HAPs)	Category: Quantitative	Unit of Measure: Metric tons (t)	Response: Based on the total amount of landfill gas recovered, WM’s operations generated 0.000046903 ton of NOx, 0.00000684980 ton of SOx and 0.00000091175 ton non-methane organic compounds (NMOC) per ton of solid waste handled at our facilities with gas collection in 2019.	Reference:
Code: IF-WM-120a.2	Activity Metric: Number of facilities in or near areas of dense population	Category: Quantitative	Unit of Measure: Number	Response: 118 active or closed landfills within an urbanized area, 137 within 5 km. of an urbanized area, 183 outside of an urbanized area.	Reference: ESG Resource Hub—Social—Environmental Justice
Code: IF-WM-120a.3	Activity Metric: Number of incidents of non-compliance associated with air emissions	Category: Quantitative	Unit of Measure: Number	Response: 1	Reference: ESG Resource Hub—Environmental—Corporate Air Program

Fleet Fuel Management

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-110b.1	Activity Metric: 1) Fleet fuel consumed, (2) percentage natural gas, (3) percentage renewable	Category: Quantitative	Unit of Measure: Gigajoules, Percentage (%)	Response: (1) 22,439,640.60 gigajoules (2) 46.23% natural gas from both renewable (landfill-gas and dairy) and non-renewable sources (3) 19.39% renewable.	Reference: Mitigating Climate Change—Fleet Efficiency
Code: IF-WM-110b.2	Activity Metric: Percentage of alternative energy vehicles in fleet	Category: Quantitative	Unit of Measure: Percentage (%)	Response: 51%	Reference: Mitigating Climate Change—Fleet Efficiency

Management of Leachate & Hazardous Waste

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-150a.1	Activity Metric: Total Toxic Release Inventory (TRI) releases, percentage released to water	Category: Quantitative	Unit of Measure: Metric tons (t), Percentage (%)	Response: 8.49 air, 0 water (<1%), 15,442 contained in RCRA facility, 3,970.3 contained in underground injection, 32.29 transferred to off-site containment.	Reference: ESG Resource Hub—Environmental—Hazardous Substances
Code: IF-WM-150a.2	Activity Metric: Number of corrective actions implemented for landfill releases	Category: Quantitative	Unit of Measure: Number	Response: 0	Reference:
Code: IF-WM-150a.3	Activity Metric: Number of incidents of non-compliance associated with environmental impacts	Category: Quantitative	Unit of Measure: Number	Response: 1 Formal Enforcement Action in 2019; 4 NRC reportable spills.	Reference: ESG Resource Hub—Environmental— Compliance

Workforce Health & Safety

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-320a.1	Activity Metric: (1) Total recordable injury rate (TRIR), (2) fatality rate, and (3) near miss frequency rate (NMFR) for (a) direct employees and (b) contract employees	Category: Quantitative	Unit of Measure: Rate	Response: (1) 2.81. See also the numbers for Days Away/Restricted or Transfer; Vehicle Accident Recordable Rate; and Hourly Accident Recordable Rate. Because of the lack of comparable data for the waste and recycling sector, WM limits its reporting to the standard OSHA metrics. Further information is available from our VP of Safety, Jeff Martin, JMartin22@wm.com.	Reference: Putting People First—Safety—Safety Progress
Code: IF-WM-320a.2	Activity Metric: Safety Measurement System BASIC percentiles for: (1) Unsafe Driving, (2) Hours-of-Service Compliance, (3) Driver Fitness, (4) Controlled Substances/Alcohol, (5) Vehicle Maintenance, and (6) Hazardous Materials Compliance	Category: Quantitative	Unit of Measure: Percentile (%)	Response: (1) 3.66; (2) 0.63; (3) 9.64; (4) 0.0; (5) 36.92; (6) 0.0	Reference: Putting People First—Safety
Code: IF-WM-320a.3	Activity Metric: Number of vehicle accidents and incidents	Category: Quantitative	Unit of Measure: Number	Response: In the absence of OSHA metrics and definitions for "unsafe driving" and absence of comparable industry data on hours of service for both the public and private sectors, please refer to the safety section.	Reference: Putting People First—Safety

Labor Relations

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-310a.1	Activity Metric: Percentage of active workforce covered under collective bargaining agreements	Category: Quantitative	Unit of Measure: Percentage (%)	Response: 20%	Reference: ESG Resource Hub—Social—Collective Bargaining
Code: IF-WM-310a.2	Activity Metric: Number and duration of strikes and lockouts	Category: Quantitative	Unit of Measure: Number, Days	Response: 0	Reference: ESG Resource Hub—Social—Collective Bargaining

Recycling & Resource Recovery

Reference	Activity Metric	Category	Unit of Measure	Response	Reference
Code: IF-WM-420a.1	Activity Metric: Amount of waste incinerated, percentage hazardous, percentage used for energy recovery	Category: Quantitative	Unit of Measure: Metric tons (t), Percentage (%)	Response: 0 WM no longer owns any waste incineration capacity. To the extent that a specific waste stream received at a WM facility must be transferred for off-site incineration, that volume would be a subcomponent of the TRI off-site transfer data reported under TRI, the total of which represents 0.0037% of waste handled.	Reference: ESG Resource Hub—Environmental—Hazardous Substances
Code: IF-WM-420a.2	Activity Metric: Percentage of customers receiving (1) recycling and (2) composting services, by customer type	Category: Quantitative	Unit of Measure: Percentage (%)	Response: (1) 53% municipal customers, 58% residential customers, 28% commercial; (2) 31% municipal, 1% residential, 2% commercial.	Reference:
Code: IF-WM-420a.3	Activity Metric: Amount of material (1) recycled and (2) composted	Category: Quantitative	Unit of Measure: Metric tons (t)	Response: (1) 10,975,615, (2) 3,577,122 (includes organic material composted, mulched or processed in CORe® facilities).	Reference: Solving Waste Together—Recycling
Code: IF-WM-420a.4	Activity Metric: Amount of electronic waste collected, percentage recovered through recycling	Category: Quantitative	Unit of Measure: Metric tons (t), Percentage (%)	Response: 6,558 tons collected, 85.5% recycled.	Reference: ESG Resource Hub—Company—Hard-to-Handle Materials