Communities are Thriving

Gathering Data: Our employees’ perspectives matter deeply, so we elevated our strategy to capture their feedback and insights more meaningfully than ever. In 2025, our Voice of the Employee survey was completed by 39,000 employees, an 84% response rate, with a 16% increase in frontline employee participation. We also leverage Lifecycle Surveys to capture employee sentiment 30, 60 and 180 days post-hire, helping us better understand early experience to support long-term retention.

Taking Action: One theme the data helped reinforce was the importance of recognition. Our employee-to-employee Green & Grateful recognition program generated over 125,000 recognition moments in 2025, one every five minutes.

As a company deeply embedded in communities across North America, we combine charitable giving with employee and operational support to help communities recover and rebuild after a disaster.

In 2025, we:

• Mobilized in response to wildfires that devastated the Los Angeles area, committing $1.5 million to various organizations on the front lines, including local fire department foundations and the Los Angeles Regional Food Bank.
• Responded to devastating floods in Central Texas, committing $1 million to six nonprofit organizations — including the San Antonio Food Bank, Feeding America®, TEXSAR, and the Community Foundation of the Texas Hill Country — positively impacting approximately 400,000 people. Employees also collected nearly 500 donated items and contributed more than $8,000 in personal giving.

WM’s Safety Vision, grounded in our Get Home Safe Every Day philosophy, is embedded in all our actions. Through rigorous training programs, frequent preventative safety audits, proactive maintenance schedules and industry-leading technology, we work to ensure our employees are safe in the communities they serve.

In 2025, we:

• Achieved a 5% decrease in OSHA recordable injuries
• Deployed our Serious Injury and Fatality program across operations, empowering employees to identify and address potential hazards before they lead to injuries
• Enhanced training, performance tracking and consistency of our Hazardous Energy Control program
• Strengthened our driver-trainer program by establishing competencies and providing dedicated mentors
• Invested in advanced safety technology in our fleet to help prevent incidents, such as collisions and lane departures

Over the past three decades, WM teams have helped transform thousands of acres into places where wildlife can flourish and communities can connect with nature. This translates to nearly 13,500 acres of habitat protected across North America through nearly 70 Wildlife Habitat Council certified programs, powered by Tandem Global. The programs’ 300+ habitat, species and education projects repurpose land in unexpected ways, including creating outdoor learning spaces and enabling nature-based solutions.