ESG Data Center
In January 2020, a novel strain of coronavirus (COVID-19) was declared a Public Health Emergency of International Concern and was subsequently declared a global pandemic in March 2020. COVID-19 began to impact our business in March 2020, affecting most geographies and across a variety of our customer types throughout the rest of the year. The results of these impacts may be reflected in the 2020 data below. Further details on year-over-year changes may be found in the applicable sections of WM’s ESG Resource Hub.
On October 30, 2020, we completed our acquisition of Advanced Disposal Services (ADS), which impacted our number of employees, facilities and assets. Results of these impacts may be reflected in the 2020 data below.
Totals may vary from the summation due to rounding.
| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Total Revenue ($ in billions) | 14.48 | 14.91 | 15.46 | 15.22 |
| Adjusted Income From Operations ($ in billions) | 2.63 | 2.74 | 2.81 | 2.65 |
| Adjusted Operating Margin | 18.2% | 18.4% | 18.2% | 17.4% |
| Adjusted Earnings Per Share (in $) | 3.22 | 4.20 | 4.40 | 4.03 |
| Free Cash Flow ($ in billions) | 1.77 | 2.08 | 2.11 | 2.66 |
| Adjusted Operating EBITDA ($ in billions) | 4.00 | 4.20 | 4.40 | 4.32 |
| Adjusted Operating EBITDA Margin | 27.7% | 28.3% | 28.4% | 28.4% |
| Cash Dividends ($ in millions) | 750 | 802 | 876 | 927 |
| Share Repurchases ($ in millions) | 750 | 1,008 | 248 | 402 |
| Returned to Shareholders ($ in billions) | 1.5 | 1.8 | 1.1 | 1.3 |
| Cash From Operations ($ in billions) | 3.2 | 3.6 | 3.9 | 3.4 |
| Capital Expenditures ($ in billions) | 1.5 | 1.7 | 1.8 | 1.6 |
| Taxes | ||||
| Income Taxes Paid ($ in millions) | ||||
| U.S. | 524.3 | 307.5 | 251.2 | 399.3 |
| Canada | 38.1 | 41.3 | 41.0 | 22.6 |
| Real Estate Taxes Paid ($ in millions) | ||||
| U.S. | 58.0 | 63.7 | 61.3 | 62.2 |
| Canada | 5.6 | 5.8 | 5.8 | 5.7 |
| Personal Property Taxes Paid ($ in millions) | ||||
| U.S. Only | 22.1 | 23.3 | 25.2 | 27.7 |
| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Customer Service & Satisfaction | ||||
| Enterprise Net Promoter Score | — | — | — | 50.2 |
| Overall Customer Satisfaction | 54.9% | 55.3% | 58.7% | 68.3% |
| Post-Contact Survey Customer Satisfaction | — | — | 4.19% | 4.25% |
| Fleet | ||||
| Collection Vehicles | 17,200 | 17,269 | 17,000 | 19,690 |
| Alternative Energy Vehicles | 6,536 | 7,944 | 8,924 | 10,388 |
| Percentage of Alternative Energy Vehicles | 38% | 46% | 50% | 53% |
| Percentage of Alternative Energy Vehicles Using Renewable Natural Gas | 30% | 30% | 40% | 55% |
| Facilities | ||||
| Renewable Energy—Landfill Gas Beneficial Use Projects | ||||
| Landfill Gas-to-Electricity Facilities | 102 | 101 | 97 | 104 |
| Landfill Gas-to-Natural Gas Facilities | 13 | 15 | 15 | 16 |
| Landfill Gas to Industrial Customers as a Direct Substitute for Fossil Fuels | 18 | 14 | 12 | 26 |
| Natural Gas Fueling Stations | 107 | 132 | 145 | 171 |
| Landfills | ||||
| Active Hazardous Waste Landfills | 5 | 5 | 5 | 5 |
| Active Solid Waste Landfills | 244 | 247 | 244 | 263 |
| Transfer Stations | 305 | 314 | 302 | 348 |
| Materials Recovery Facilities (MRFs) | 85 | 88 | 103 | 103 |
| Organics Facilities | 4 | 4 | 44 | 42 |
| Recycling | ||||
| Materials Recycled (in tons) | ||||
| Paper | 9,025,439 | 8,635,161 | 8,079,346 | 7,744,197 |
| Mixed Organics | 3,376,683 | 3,591,346 | 3,577,122 | 3,358,832 |
| Fly Ash | 972,894 | 1,168,061 | 1,149,000 | 996,799 |
| Glass | 771,043 | 720,594 | 666,838 | 615,853 |
| Metal | 487,770 | 475,278 | 476,645 | 384,404 |
| Plastic | 433,040 | 349,499 | 403,484 | 502,459 |
| C&D/Wood | 115,036 | 202,329 | 1,120,832 | 1,381,865 |
| E-waste/Lamps | 31,295 | 19,404 | 9,110 | 32,122 |
| Other1 | 121,608 | 0 | 0 | 14,123 |
| Total Recyclables Managed | 15,334,808 | 15,161,672 | 15,510,697 | 15,030,654 |
| 1 The “Other” material in 2017 is recycled concrete and other inert aggregate material and in 2020 was used oil. | ||||
| Inbound Recycling Contamination | ||||
| Total Inbound Recycling Contamination | 15% | 18% | 17% | 16% |
| Supply Chain | ||||
| Diverse Supplier Spend ($ in millions) | 191.0 | 234.2 | 264.1 | 244.2 |
| Sustainable Supplier Spend ($ in millions) | — | — | 263 | 253 |
| Energy Intensity | ||||
| MWh/Tons Waste | 0.074335971 | 0.069711956 | 0.070207754 | 0.073994314 |
| MWh/$ Net Operating | 0.0005791 | 0.0005421 | 0.0005477 | 0.0005481 |
| MWh/Employee | 198.32 | 185.00 | 188.51 | 172.88 |
| Fleet MWh/Tons Waste | 0.051743932 | 0.051556652 | 0.051704055 | 0.05942588 |
| Other Energy MWh/Employee | 60.27 | 48.18 | 49.68 | 47.31 |
| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Greenhouse Gas Emissions (MT CO2e) | ||||
| Scope 1—Direct Emissions | ||||
| Landfill | 13,633,140 | 14,536,271 | 13,965,549 | 14,602,131 |
| Collection Fleet | 1,345,898 | 1,321,914 | 1,209,237 | 1,019,617 |
| Other Energy Use | 710,955 | 413,959 | 449,846 | 461,473 |
| Total Scope 1 | 15,689,993 | 16,272,144 | 15,624,632 | 16,083,220 |
| Scope 2—Purchased Electricity | 244,828 | 246,091 | 238,341 | 236,151 |
| Total Scope 1 + Scope 2 | 15,934,821 | 16,518,235 | 15,862,973 | 16,319,371 |
| The methodology used to calculate landfill emissions relies on multiple variables to estimate annual emissions, such as the amount of methane collected, and the tons and categories of waste received.The methodology relies on tons of waste that is in place as of January 1st of each year to estimate emissions for the rest of the reporting year, and therefore is not synchronized with other operational information or data in the reporting year. For example, in the reporting year January 1, 2020–December 31, 2020 the impact of COVID-19 resulted in fewer customer tons received compared to previous years, as well as a different mix of types of tons received. However, because landfill emissions calculation methodology relies on waste in place on January 1, 2020, the 2020 estimated emissions do not reflect the actual tons received throughout the reporting year. | ||||
| Scope 3—Supply Chain Emissions | 2,343,764 | 2,158,203 | 3,211,665 | 3,502,996 |
| Between 2018 and 2019 we reevaluated our approach to Scope 3 accounting to improve accuracy which caused significant shifts in several categories, including elimination of some due to accounting roll up. We continue to improve our Scope 3 accounting and transparency year-over-year by working closely with the Supply Chain team and our suppliers. | ||||
| Purchased Good & Services | 470,255 | 428,823 | 1,610,356 | 1,515,191 |
| Capital Goods | 7,962,954 | 8,348,931 | 1,338,238 | 1,372,479 |
| Fuel & Energy-Related Activities | — | — | — | 423,504 |
| Business Travel | 20,545 | 19,693 | 20,672 | 9,037 |
| Employee Commuting | 208,391 | 215,288 | 221,200 | 177,563 |
| Upstream Leased Assets | — | — | 285 | 2,813 |
| Downstream Leased Assets | 1,934 | 2,409 | 1,716 | 1,250 |
| Investments | — | 30,228 | 19,198 | 1,157 |
| Upstream Transport | 1,190 | 1,498 | — | — |
| Downstream Transport | 317 | 363 | — | — |
| Total Scope 3 | 8,665,586 | 9,047,233 | 3,211,665 | 3,502,994 |
| Biogenic Emissions | ||||
| Methodology for Scope 3 biogenic emissions updated in 2020, and 2019–2017 have been updated to align with changes in methodology. | ||||
| Biogenic Scope 1 | 11,760,390 | 11,957,838 | 12,432,517 | 12,689,901 |
| Biogenic Scope 3 | 2,964,528 | 3,024,651 | 2,944,529 | 2,797,824 |
| Carbon Intensity | ||||
| CO2/$ Net Revenue | 0.001100091 | 0.001107566 | 0.001026397 | 0.001072373 |
| CO2 per Tons of Waste Disposed (metric tons) | 0.141 | 0.142 | 0.136 | 0.143 |
| Emissions per 1,000 Miles Driven | 2.87 | 2.74 | 2.40 | 2.02 |
| Avoided GHG Emissions (MMT CO2e) | ||||
| Renewable Energy Generation | 2.40 | 2.19 | 2.10 | 2.18 |
| Reuse and Recycling of Materials | 32.59 | 31.32 | 30.06 | 28.55 |
| Carbon Permanently Sequestered | 19.48 | 20.04 | 20.74 | 21.99 |
| Total Avoided GHG Emissions | 54.47 | 53.55 | 52.90 | 52.72 |
| Landfill Gas Emissions | ||||
| Landfill Gas Emitted (MTCO2e | percent of total) | 13,633,140 | 22% | 14,536,271 | 23% | 13,965,549 | 21% | 14,602,131 | 22% |
| Landfill Gas Captured MTCO2e (MTCO2e | percent of total) | 49,010,808 | 78% | 49,655,869 | 77% | 51,088,479 | 79% | 51,136,297 | 78% |
| Landfill Gas Flared | 45% | 48% | 47% | 49% |
| Landfill Gas Recovered for Beneficial Use | 54% | 52% | 53% | 51% |
| WM Landfill Gas—Beneficial Use | ||||
| Equipment Capacity | ||||
| Landfill Gas-to-Electricity (MW) | 410 | 416 | 402 | 380 |
| Landfill Gas-to-Fuel (MW) | 25 | 29 | 33 | 51 |
| Total equipment capacity for LFG (MW) | 443 | 444 | 435 | 431 |
| Landfill Gas Converted to Energy for Sale/Use (MMBTU) | 56,960,000 | 58,630,000 | 58,060,000 | 56,130,000 |
| Energy Consumption (MWh) | ||||
| Non-Renewable Fuels | 6,852,233 | 7,033,506 | 6,651,407 | 6,348,664 |
| Non-Renewable Electricity | 530,903 | 583,680 | 602,321 | 639,516 |
| Total Non-Renewable Energy | 7,383,136 | 7,617,185 | 7,253,728 | 6,988,180 |
| Renewable Fuels | 283,136 | 467,328 | 1,208,877 | 1,992,642 |
| Renewable Electricity | 0 | 122 | 1,362 | 958 |
| Total Renewable Energy | 283,136 | 467,449 | 1,210,238 | 1,993,600 |
| Total Fuels | 7,135,369 | 7,500,833 | 7,860,284 | 8,341,305 |
| Total Electricity | 530,903 | 583,802 | 603,682 | 640,474 |
| Total Energy | 7,666,272 | 8,084,635 | 8,463,966 | 8,981,779 |
| Percent Renewable Energy | 3.69% | 5.78% | 14.30% | 22.20% |
| Percent Renewable Electricity | — | — | 0.23% | 0.15% |
| Non-Compliance Associated With Environmental Impacts | ||||
| Number of Violations | 1 | 7 | 1 | 7 |
| Significant Spills | 4 | 6 | 4 | 4 |
| TRI Chemical Containment at Hazardous Waste Facilities (Pounds) | ||||
| TRI data is reported a year behind. | ||||
| RCRA Subtitle C | 30,177,412 | 255,687 | 30,885,281 | 25,209,739 |
| Underground Injection | 10,134,130 | 76,596 | 7,940,553 | 6,466,667 |
| Transfer Off-Site to Treatment/Containment | 183,050 | 194,160 | 64,585 | 193,810 |
| Waste Generated | ||||
| Total Waste Generated (metric tons) | 3,964 | 4,032 | 4,138 | 3,588 |
| Total Waste Recycled (metric tons) | 1,075 | 1,068 | 1,099 | 904 |
| Percentage Recycled | 27% | 26% | 27% | 25% |
| Total Waste Landfilled (metric tons) | 2,889 | 2,964 | 3,039 | 2,684 |
| Percentage Landfilled | 73% | 74% | 73% | 75% |
| Total Waste Incinerated (metric tons) | 0 | 0 | 0 | 0 |
| Percentage Incinerated | 0 | 0 | 0 | 0 |
| Total Waste Per Employee (pounds) | 210 | 209 | 208 | 192 |
| Water Consumption (million cubic meters) | ||||
| Total Municipal Water Supplies (or from other water utilities) | 2.3 | 2.9 | 3.5 | 2.8 |
| Fresh Surface Water (lakes, rives, etc.) | 0 | 0 | 0 | 0 |
| Fresh Ground Water | 0.08 | 0.06 | 0.07 | 0.06 |
| Water Returned to the Source of Extraction at Similar or Higher Quality as Raw Water Extracted | 1.9 | 2.5 | 3.0 | 2.3 |
| Total Net Fresh Water Consumption | 0.52 | 0.54 | 0.58 | 0.54 |
| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Employees | ||||
| Total Employees | 42,300 | 43,700 | 44,900 | 48,250 |
| Employees by Region | ||||
| U.S. | 39,753 | 41,153 | 41,961 | 45,200 |
| Canada | 2,057 | 2,057 | 2,199 | 2,155 |
| India | 490 | 490 | 740 | 895 |
| Employees by Payment Type | ||||
| Hourly | — | 81 | 81 | 80 |
| Salaried | — | 19 | 19 | 20 |
| Employee Turnover | ||||
| Voluntary Employee Turnover Rate | 15.1 | 15.0 | 15.2 | 12.4 |
| Employee Turnover Rate | 22.2 | 22.0 | 21.0 | 16.6 |
| Diversity | ||||
| Ethnic Diversity and Female Representation categories below are designated by the Department of Labor and data are reported to the Equal Employment Opportunity department. Our 2020 Sustainability Report disclosed data for U.S. employees only. These tables have been updated to reflect company-wide data for all employees. | ||||
| By Age | ||||
| <30 Years Old | — | — | 13% | 11% |
| 30–50 Years Old | — | — | 51% | 49% |
| >50 Years | — | — | 36% | 40% |
| Senior Leadership Team | ||||
| Percentage Ethnic Minority | — | — | 22% | 22% |
| Percentage Women | — | — | 33% | 33% |
| Company Officials and Managers | ||||
| Percentage Ethnic Minority | — | — | 22% | 22% |
| Percentage Women | — | — | 20% | 21% |
| Total U.S. Workforce | ||||
| Percentage Ethnic Minority | — | — | 45% | 44% |
| Percentage Women | — | — | 18% | 18% |
| Percentage Women in All Management Positions | — | — | 20% | 21% |
| Percentage Women in Top Management Positions | — | — | 20% | 24% |
| Percentage Women in Junior Management Positions | — | — | 20% | 21% |
| Percentage Women in Management Positions in Revenue-Generating Functions | — | — | — | 47% |
| Ratio of Basic Salary and Remuneration of Women to Men | — | — | 1 | 1 |
| Ethnic Diversity | ||||
| Executive | 13% | 11% | 12% | 11% |
| Managers | 20% | 20% | 21% | 21% |
| Professionals | 22% | 21% | 21% | 19% |
| Operatives & Craft Workers | 44% | 45% | 46% | 46% |
| All Workforce | 40% | 41% | 42% | 41% |
| Female Representation | ||||
| Executive | 20% | 21% | 20% | 19% |
| Managers | 19% | 19% | 20% | 21% |
| Professionals | 39% | 39% | 39% | 38% |
| Operatives & Craft Workers | 2% | 2% | 3% | 3% |
| All Workforce | 17% | 18% | 18% | 18% |
| Self-Identified as Disabled | — | — | — | 20% |
| Veteran Status | — | — | — | 6% |
| Share as Percentage of Total Workforce | ||||
| Asian | — | — | — | 1.6% |
| Black or African American | — | — | — | 19.2% |
| Hispanic | — | — | — | 22.2% |
| White | — | — | — | 54.9% |
| Indigenous or Native | — | — | — | 1.0% |
| Employee chose not to report | — | — | — | 1.2% |
| Share in All Management Positions, as Percentage of Total Management Workforce | ||||
| Asian | — | — | — | 1.9% |
| Black or African American | — | — | — | 7.8% |
| Hispanic | — | — | — | 11.9% |
| White | — | — | — | 77.3% |
| Indigenous or Native | — | — | — | 0.4% |
| Employee chose not to report | — | — | — | 0.8% |
| Safety | ||||
| Days Away/Restricted or Transfer (DART)—Employees | 2.7 | 2.9 | 2.2 | 2.3 |
| Days Away/Restricted or Transfer (DART)—Contractors and Contingent Labor | 0.13 | 0.15 | 0.11 | 0.11 |
| Vehicle Accident Recordable Rate (VARR) | 19,376 | 19,729 | 19,371 | 22,059 |
| Hourly Accident Recordable Rate (HARR) | 9,090 | 10,776 | 11,684 | 12,272 |
| Total Recordable Injury Rate (incidents per 100 full-time employees per year) | 2.8 | 2.9 | 2.8 | 2.8 |
| Hires | ||||
| Total number of new employee hires | 9,250 | 10,616 | 11,645 | 8,369 |
| Percentage of open positions filled by internal candidates (internal hires) | 33 | 16 | 9 | 29 |
| EEO-1 Data, 2019 | ||||
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| Training | ||||
| Average Hours of Training Per Employee | — | — | 30 | 30 |
| Average Spend Per Full-Time Employee (using blended learning techniques) (in $) | — | — | 600 | 600 |
| Average Spend per New Hire Drivers and Fleet Technicians (in $) | — | — | 5,000 | During 2020, all 2 week training was cancelled due to COVID‑19 |
| Total Annual Training Hours Among Full-Time Employees | — | — | 492,770 | 332,578 |
| New and Current Employees Trained on Code of Conduct | — | — | 100% | 100% |
| Code of Conduct Training | — | — | 100% | 100% |
| Employees Offered Training | — | — | 100% | 100% |
| Operational Divisions Receiving Annual Training | — | — | 100% | 100% |
| Environmental Professionals Receiving Annual Safety Training | — | — | 100% | 100% |
| Drivers Receiving Annual Safety Training | — | — | 100% | 100% |
| Employees Trained Annually | — | — | 37,342 | 46,000 |
|
Average hours of training per employee includes training completions tracked in WM’s Talent Central System and an estimate of blended learning techniques (e.g., daily training huddles, weekly safety training, monthly observations and post-training reinforcement methods such as videos and practice sessions) that occur in the field. Total annual training hours among full-time employees includes learning and development team salaries/contract labor, development costs, learning management system, travel, external products and services, materials. Code of Conduct training includes trainers’ salaries, facilities, trucks and equipment, materials, travel/lodging/meals. Employees trained annually includes training completions tracked in WM’s Talent Central System and an estimate of blended learning techniques (e.g., daily training huddles, weekly safety training, monthly observations and post-training reinforcement methods such as videos and practice sessions) that occur in the field. |
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| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Community Vitality | ||||
| Charitable Donations ($ in millions) | 17.2 | 13.0 | 14.8 | 14.2 |
| In-Kind Services ($ in millions) | 1.9 | 1.9 | 1.6 | 1.2 |
| Total Charitable Contributions Cash and In-Kind Donations ($ in millions) | 17.2 | 14.9 | 16.4 | 15.4 |
| Community Events Hosted and/or Participated In by WM | — | >4,000 | 3,496 | 860 |
| Environmental Conservation | ||||
| Wildlife Habitat Council Certified Programs | 90 | 83 | 79 | 75 |
| Gold- and Silver-Certified Programs | — | — | 38 | 32 |
| Acres Actively Managed for Wildlife Preservation | 20,000 | 19,823 | 17,917 | 14,709 |
| Pollinator Gardens and Wildflower Meadows Projects | 38 | 63 | 63 | 63 |
| Habitat, Species and Education Certified Projects 'On-the-Ground' | — | 255 | 217 | 190 |
| Environmental Education | ||||
| Participants in WM supported/hosted education events and programs number is significantly lower in 2020 due to constraints related to the pandemic. | ||||
| Participants in WM Supported/Hosted Education Events and Programs | — | 300,000 | 393,000 | 57,565 |
| Hours Volunteered by Employees on Conservation Education | — | — | 2,600 | 3,600 |
| 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|
| Board Diversity | ||||
| Percentage Ethnic Minority | 20% | 20% | 33% | 22% |
| Percentage Women | 20% | 20% | 22% | 33% |
| Annual Total Monetary Contributions to and Spending for Political Campaigns, Political Organizations, Lobbyists or Lobbying Organizations, Trade Associations and Other Tax-Exempt Groups | ||||
| Lobbying, Interest Representation or Similar | $ 411,000 | $ 264,344 | $ 250,000 | $ 260,000 |
| Local, Regional or National Political Campaigns/Organizations /Candidates | $ 400,724 | $ 572,558 | $ 392,814 | $ 210,350 |
| Trade Associations or Tax-Exempt Groups (e.g., think tanks) | $ 686,345 | $ 550,241 | $ 989,392 | $ 860,605 |
| Other (e.g., spending related to ballot measures or referendums) | $ 18,500 | $ 18,500 | $ 18,500 | $ 10,500 |
| Total Contributions and Other Spending | $ 1,516,569 | $ 1,405,643 | $ 1,650,706 | $ 1,341,455 |
| Contributions to or Expenditures to Trade Associations to Influence Political Campaigns or Public Policy and Legislation | |||
|---|---|---|---|
| Name of Organization | Type of Organization | Description | Total Spend in FY 2020 |
| National Association of Manufacturers (NAM) | Trade association | WM partners with NAM to address key issues facing the waste and recycling industries, including trade barriers to recycling, renewable electricity and fuel policies, Congressional engagement on sustainability matters and environmental justice. | $ 26,220 |
| Environmental Technology Council (ETC) | Trade association | WM partners with ETC to address specific issues facing our hazardous business units, including advocacy and agency outreach on improvements to the tracking of hazardous waste shipments, destruction and disposal of materials containing per- and polyfluoroalkyl substances, and the long-term storage and management of elemental mercury. | $ 9,899 |
| National Waste & Recycling Association (NWRA) | Trade association | WM partners with NWRA to address a wide range of federal and state issues, including tax reform, incentives to increase domestic recycling infrastructure, environmental policies impacting landfill and recycling operations, extended producer liability, international recycling standards, vehicle safety and employee health issues, infrastructure permitting, safety, the impacts of tariffs on recycling markets, recycling infrastructure legislation, the emerging contaminant PFAS (commonly found in discarded household products) and other workforce development issues. | $ 41,897 |
| The Coalition for Renewable Natural Gas | WM advocates EPA’s Renewable Fuel Standard Program as well as federal and state incentives to produce and use renewable transportation fuel and renewable electricity. | $ 10,075 | |
| American Biogas Council | WM advocates before Congress and federal agencies for policy and regulations that encourage development of landfill gas to energy and fuels projects and anaerobic digesters. | $ 9,425 | |
| Institute for Scrap Recycling Industries | $ 6,158 | ||
| Amounts are based on the information provided by the association or organization. WM PAC contributions are excluded and can be found in our publicly available disclosure Participation in the Political Process. | |||
| Issue or Topic | Corporate Position | Description of Position / Engagement | Total Spend in FY 2020 |
| Renewable energy: WM has invested in infrastructure to collect landfill gas for a variety of applications to create renewable energy. First, WM has installed 124 landfill gas-to-energy facilities where we use the processed methane to generate electricity that is sold to utilities. EPA endorses landfill gas as a renewable energy resource, putting it in the same category as wind, solar and geothermal resources. Second, WM has installed four facilities that generate renewable natural gas (RNG) from landfill gas. RNG, which is recognized as a renewable fuel by EPA, is used as transportation fuel in over 45% of our natural gas trucks. Third, WM collects, processes and cleans landfill gas to natural gas quality for delivery of the RNG to transmission pipelines to be used in the normal applications for natural gas. In each of these renewable energy applications, WM has reduced its reliance on fossil fuels. | Support | WM supports federal and state energy policies that facilitate the widespread development and use of renewable energy sources, including electricity and transportation fuel derived from landfill gas. With a third of our trucks running on RNG produced from landfill biogas, federal and state policies play an important role in our efforts to make significant investments to reduce GHG emissions associated with fossil fuel consumption. WM thus supports policies—including the Federal Renewable Fuel Standard, the California Low Carbon Fuel Standard, the Oregon Clean Fuels Program and state renewable portfolio standards—that encourage production of electricity and fuel from renewable sources such as municipal solid waste and provide attractive and stable returns to generators of renewable electricity and producers of RNG. | $ 23,770.70 |
| Recycling: Governments continue to seek ways to divert waste from landfills, while product manufacturers have established lofty recycling goals in order to find circular solutions for their packaging through increased recycling and recovery. Increased pressure by producers has led to efforts along the supply chain to recycle a broad range of materials. WM supports such programs when they make economic sense and strongly supports the development of education programs and market development to increase demand for recycling. | Support | WM has taken a national leadership role in support of policies to improve recycling education to ensure that a clean feedstock is delivered to our materials recovery facilities (MRFs), and to support the development of domestic markets for recyclables. Materials processed through our MRFs are only recycled after they have been manufactured into new product, reducing the use of virgin materials. In 2019, WM made a commitment to purchase curbside carts with 10% post-consumer curbside plastic. We also continue to support education efforts through our Recycle Right program. WM advocates for support of the focus on both education and market development for post-consumer content legislation. | $ 84,235.95 |
| 2019 | 2020 | ||
|---|---|---|---|
| Reports of Potential Misconduct | |||
| Discipline for substantiated allegations included: counseling, warnings, suspensions and terminations. | |||
| Number of Reports of Potential Misconduct | 2,558 | 2,938 | |
| Percent of Reports Made Through Confidential Integrity Helpline | N/A | 62% | |
| Percent of Reports Through Other Avenues, Including People Organization (which includes independent investigation team), Corporate Security, Internal Audit, Senior Leadership, and Compliance and Ethics) | N/A | 38% | |
| Percent of Total Reports Made Anonymously | N/A | 39% | |
| Percent Employment Practices Matters (harassment, discrimination, unprofessional behavior, employee relations, etc.) | 75% | 76% | |
| Percent Fraud-Related Matters (bribery, business practices, fraud, payroll fraud, etc.) | 9% | 8% | |
| Percent Security-Related Matters (burglary, identity theft, privacy concerns, property damage, workplace violence, etc.) | 9% | 6% | |
| Percent Other Code of Conduct Matters (conflicts of interest, gifts and entertainment, etc.) | 7% | 10% | |