ESG Data Center
Waste Management, Inc. or WM (NYSE: WM), based in Houston, Texas, is a holding company, and all operations are conducted by its subsidiaries. Our subsidiaries are operated and managed locally and focus on providing services in distinct geographic areas. Through our subsidiaries, we are North America’s leading provider of comprehensive waste management environmental services, providing services throughout the United States (U.S.) and Canada. We partner with our residential, commercial, industrial and municipal customers and the communities we serve to manage and reduce waste at each stage from collection to disposal, while recovering valuable resources and creating clean, renewable energy.
The data below is presented to provide stakeholders a quick access to key performance indicators related to WM's sustainability efforts. Please visit our ESG Resources Hub and our Sustainability Report for additional information and stories related to WM's sustainability program.
Please note: that internal data collection is ongoing, which may result in updates to data displayed throughout the year. WM is committed to improving and staying up to date on best practices for data collection and reporting, which may also result in changes to data. Further, totals may vary from the summation due to rounding.
|Total Revenue ($ in billions)||14.48||14.91||15.46||15.22||17.93|
|Adjusted Income from Operations ($ in billions)||2.63||2.74||2.81||2.65||3.03|
|Adjusted Operating Margin||18.2%||18.4%||18.2%||17.4%||16.9%|
|Free Cash Flow ($ in billions)||1.77||2.08||2.11||2.66||2.53|
|Adjusted Operating EBITDA ($ in billions)||4.00||4.21||4.38||4.32||5.03|
|Adjusted Operating EBITDA Margin||27.7%||28.3%||28.4%||28.4%||28.1%|
|Cash Dividends ($ in millions)||750||802||876||927||970|
|Share Repurchases ($ in millions)||750||1,004||248||402||1,350|
|Returned to Shareholders ($ in billions)||1.5||1.8||1.1||1.3||2.3|
|Cash from Operations ($ in billions)||3.2||3.6||3.9||3.4||4.3|
|Capital expenditures ($ in billions)||1.5||1.7||1.8||1.6||1.9|
|Customer Service & Satisfaction|
|Enterprise Net Promoter Score||—||—||—||50.2||34.7|
|Overall Customer Satisfaction||54.9||55.3||58.7||68.3||60.5|
|Post-Contact Survey Customer Satisfaction||—||—||4.19||4.25||4.06|
In 2020, WM engaged in activities to support employees, customers and communities as COVID-19 was declared a Public Health Emergency of International Concern (see pages 7 and 31 of our 2021 Sustainability Report for details). The reaction of our customers, who were grateful that WM continued to provide reliable service, is reflected in our 2020 NPS score. A decrease was anticipated in 2021.
|Alternative Energy Vehicles||6,536||7,944||8,924||10,388||10,832|
|Percentage of Alternative Fuel Vehicles in Collection Fleet||38%||46%||50%||53%||57%|
|Percentage of Alternative Fuel Vehicles Using Renewable Natural Gas||30%||30%||40%||55%||53%|
|Renewable Energy—Landfill Gas Beneficial Use Projects|
|Landfill Gas-to-Electricity Facilities||102||101||97||104||102|
|Landfill Gas-to-Natural Gas Facilities||13||15||15||16||16|
|Landfill Gas to Industrial Customers as a Direct Substitute for Fossil Fuels||18||14||12||26||26|
|Natural Gas Fueling Stations||107||132||145||171||177|
|Active Hazardous Waste Landfills||5||5||5||5||5|
|Active Solid Waste Landfills||244||247||244||263||255|
|Materials Recovery Facilities (MRFs)||85||88||103||103||96|
|Recycled Material (tons)|
|Total Recycled Managed (tons)||15,334,808||15,161,672||15,510,697||15,030,654||15,337,456|
The 2% increase in Total Recycled Materials in 2021 primarily comes from increased recycling of paper and organic material. “Other” material includes recycled concrete and other inert aggregate material in 2017, used oil in 2020 and used oil, tires and textiles in 2021.
|Percentage of Inbound Recycling Contamination||15%||18%||17%||16%||16%|
|Diverse Supplier Spend ($ in millions)||191.0||234.2||264.1||244.2||335.3|
|MWh/$ Net Operating Revenue||0.00058||0.00054||0.00055||0.00055||0.00055|
|Fleet MWh/Tons Waste||0.05174||0.05156||0.05170||0.05943||0.05737|
|Other Energy MWh/Employee||60.27||48.18||49.68||47.31||54.71|
MWh includes fuel associated with fleet, off-road vehicles, facilities and jet fuel; in other words, Fleet MWh and Other Energy MWh (off-road vehicles, facilities and jet fuel) combined make up Total MWh.
|Greenhouse Gas Emissions (Metric Tons CO2e)|
Our 2021 carbon footprint includes a full year of emissions from Advanced Disposal Services (ADS), an acquisition completed on October 30, 2020, while our 2020 carbon footprint includes only two months of ADS emissions. Most of the increase in emissions in 2021 is due to the acquisition.
|Other Energy Use||710,955||413,959||449,846||461,473||503,775|
|Total Scope 1||15,689,993||16,272,144||15,624,632||16,083,220||16,975,323|
The methodology used to calculate landfill emissions relies on multiple variables to estimate annual emissions, such as the amount of methane collected, and the tons and categories of waste received. The methodology relies on tons of waste that is in place as of January 1 of each year to estimate emissions for the rest of the reporting year, and therefore is not synchronized with other operational information or data in the reporting year, which runs from January through December.
|Scope 2—Purchased Electricity|
Location-Based reflects emissions from total electricity consumption. In 2021, WM retired Renewable Energy Credits (RECs) in accordance with the Greenhouse Gas Protocol Accounting Standard, reflected in the Scope 2 Market-Based emissions.
|Purchased Goods & Services||470,255||428,823||1,610,356||1,515,191||1,136,734|
|Fuel & Energy-Related Activities||—||—||—||423,504||325,520|
|Upstream Leased Assets||—||—||285||2,813||7,918|
|Downstream Leased Assets||1,934||2,409||1,716||1,250||1,163|
|Use of Sold Products||—||—||—||—||823|
|Total Scope 3||8,665,586||9,047,233||3,211,665||3,502,994||3,357,743|
Our 2021 greenhouse gas (GHG) emissions inventory has received limited third-party verification. We currently do not seek external assurance for other elements of this report.
We continue to improve our Scope 3 accounting and transparency year over year by working closely with the Supply Chain team and our suppliers. On occasion this leads us to shift emissions into different categories, eliminating some while expanding others. In 2021, WM captured data from third-party transportation, reflected as Downstream Transport, rather than Purchased Goods and Services.
|Biogenic Scope 1||11,760,390||11,957,838||12,432,517||12,689,901||12,969,522|
|Biogenic Scope 3||2,964,528||3,024,651||2,944,529||2,797,824||1,146,269|
|CO2e per $ Net Revenue||0.00110||0.00111||0.00103||0.00107||0.00096|
|CO2e per Tons of Waste Disposed||0.141||0.142||0.136||0.143||0.137|
|CO2e per 1,000 Miles Driven||2.87||2.74||2.40||2.02||2.20|
|Avoided GHG Emissions per CO2e||3.42||3.27||3.35||3.20||3.03|
Carbon Intensity metrics include Scope 1 & 2 emissions. Avoided GHG Emissions per CO2e is calculated by dividing total potential emissions avoided from Renewable Energy Generation, Reuse and Recycling of Materials and Carbon Permanently Sequestered by Scope 1 and 2 emissions.
|Avoided GHG Emissions (Million Metric Tons CO2e)|
|Renewable Energy Generation||2.40||2.19||2.10||2.18||2.16|
|Reuse and Recycling of Materials||32.59||31.32||30.06||28.55||28.06|
|Carbon Permanently Sequestered||19.48||20.04||20.74||21.99||21.86|
|Total Avoided GHG Emissions||54.47||53.55||52.90||52.72||52.08|
|Landfill Gas Emissions|
|Landfill Gas Emitted (MTCO2e)
Percentage of Total
|Landfill Gas Captured (MTCO2e)
Percentage of Total
|Landfill Gas Flared||45%||48%||47%||49%||55%|
|Landfill Gas Recovered for Beneficial Use||54%||52%||53%||51%||45%|
|WM Landfill Gas—Beneficial Use|
|Landfill Gas-to-Electricity (MW)||410||416||402||380||377|
|Landfill Gas-to-Natural Gas (MW)||25||29||33||51||64|
|Total Equipment Capacity for Landfill Gas (MW)||443||444||435||431||441|
|Landfill Gas Converted to Energy for Sale/Use (MMBTU)||56,960,000||58,630,000||58,060,000||56,130,000||55,510,000|
|Energy Consumption (MWh)|
|Total Non-Renewable Energy||7,383,136||7,617,185||7,253,728||6,988,180||7,892,398|
|Total Renewable Energy||283,136||467,449||1,210,238||1,993,600||1,952,438|
|Percentage Renewable Energy||3.7%||5.8%||14.3%||22.2%||19.8%|
|Percentage Renewable Electricity||—||—||0.23%||0.15%||27.3%|
|Non-Compliance Associated With Environmental Impacts|
|Number of Environmental Compliance Violations||1||7||1||7||5|
|Number of Significant Spills||4||6||4||4||8|
|TRI Chemical Containment at WM Hazardous Waste Facilities (Pounds)|
|RCRA Subtitle C||30,177,412||255,687||30,885,281||25,209,739||26,777,679|
|Transfer Off-Site to Treatment / Containment||183,050||194,160||64,585||193,810||76,776|
TRI data is reported a year behind.
|Total Waste Generated (metric tons)||3,964||4,032||4,138||3,588||4,469|
|Total Waste Recycled (metric tons)||1,075||1,068||1,099||904||1,185|
|Total Waste to Landfill (metric tons)||2,889||2,964||3,039||2,684||3,284|
|Total Waste to Incinerated (metric tons)||0||0||0||0||0|
|Total Waste Generated per Employee (pounds)||210||209||208||192||203|
Total waste generated in operations is calculated using an average waste and recycling generation tonnage per employee, per day for each of our facility types. Each WM facility type has its own waste factor, developed from audits conducted on site.
|Water Consumption (million cubic meters)|
|Total Municipal Water Supplies (or from other water utilities)||2.30||2.90||3.50||2.80||3.34|
|Fresh Surface Water (lakes, rivers, etc.)||—||—||—||—||—|
|Total Net Fresh Water Consumption||0.48||0.46||0.57||0.54||0.84|
|Water Returned to the Source of Extraction at Similar or Higher Quality as Raw Water Extracted||1.90||2.50||3.00||2.30||2.62|
Workforce data is for WM’s total workforce unless otherwise stated.
|Employees by Region|
|Employees by Payment Type|
|Voluntary Employee Turnover Rate||15.0||14.8||15.0||12.4||20.9|
|Employee Turnover Rate||20.9||20.5||20.4||16.7||25.4|
WM was impacted by labor challenges facing many other companies as it relates to employee turnover in 2021. During this time of the “Great Resignation,” WM remains committed to attracting, hiring and retaining employees and providing them a great place to work.
|Percentage <30 Years Old||—||—||11.8%||10.9%||11.5%|
|Percentage 30–50 Years Old||—||—||50.0%||49.4%||48.8%|
|Percentage >50 Years||—||—||38.2%||39.7%||39.7%|
|Senior Leadership Team1|
|Percentage Ethnic Minority||—||—||22.2%||22.2%||20.0%|
|Company Officials and Managers1|
|Percentage Ethnic Minority||—||—||20.5%||20.2%||21.5%|
|Total Workforce (including United States, Canada & India)1|
|Percentage Ethnic Minority||—||—||41.6%||41.2%||42.0%|
|Percentage Women in All Management Positions||—||—||20.8%||21.5%||22.6%|
|Percentage Women in Top Management Positions||—||—||21.2%||23.0%||23.3%|
|Percentage Women in Junior Management Positions||—||—||20.8%||21.5%||22.7%|
|Percentage Women in Management Positions in Revenue-Generating Functions||—||—||—||8.1%||8.5%|
|Ratio of Basic Salary and Remuneration of Women to Men||—||—||1||1||0.97|
|Ethnic Diversity—U.S. Employees1|
|Percentage Operatives & Craft Workers||45.8%||46.9%||48.0%||47.7%||48.2%|
|Percentage All Workforce||42.4%||43.6%||44.5%||44.0%||44.9%|
|Female Representation—U.S. Workforce1|
|Percentage Operatives & Craft Workers||1.7%||2.1%||2.5%||2.9%||4.0%|
|Percentage All Workforce||17.1%||17.4%||18.0%||18.3%||19.1%|
|Self-Identified as Disabled1||—||—||—||20%||20%|
|Share as Percentage of Total Workforce1|
|Black or African American||—||—||—||18.0%||18.6%|
|Indigenous or Native||—||—||—||0.9%||1.0%|
|Other (includes: Employee chose not to report, not specified and employees in Canada and India)||—||—||—||7.3%||7.7%|
|Share in All Management Positions, as Percentage of Total Management Workforce1|
|Black or African American||—||—||—||7.1%||7.6%|
|Indigenous or Native||—||—||—||0.4%||0.5%|
|Other (includes: Employee chose not to report, not specified and employees in Canada and India)||—||—||—||6.1%||6.4%|
|Days Away/Restricted or Transfer (DART)—Employees||2.7||2.9||2.2||2.3||2.4|
|Days Away/Restricted or Transfer (DART)—Contractors and Contingent Labor||0.130||0.150||0.110||0.110||0.087|
|Vehicle Accident Recordable Rate (VARR)||19,376||19,729||19,371||22,059||19,631|
|Hourly Accident Recordable Rate (HARR)||9,090||10,776||11,684||12,272||11,611|
|Total Recordable Incident Rate
(incidents per 100 employees)
|Total Number of New Employee Hires||9,250||10,616||11,645||8,369||12,744|
|Percentage of Open Positions Filled by Internal Candidates (internal hires)||33%||16%||9%||29%||22%|
|2021 EEO-1 Table (U.S. Only) View PDF|
|Average Hours of Training per Employee||—||—||30||30||30|
|Average Spend on Training per Full-Time Employee (using blended learning techniques)||—||—||$600||$600||$650|
|Total Annual Training Hours Among Full-Time Employees||—||—||492,770||332,578||438,631|
|Percentage New and Current Employees Trained on Code of Conduct||—||—||100%||100%||100%|
|Percentage Employees Offered Training||—||—||100%||100%||100%|
|Percentage Operational Divisions Receive Training Annually||—||—||100%||100%||100%|
|Percentage Environmental Professionals Received Safety Training Annually||—||—||100%||100%||100%|
|Percentage Drivers Received Safety Training Annually||—||—||100%||100%||100%|
|Percentage Employees Trained Annually||—||—||100%||100%||100%|
Average hours of training per employee includes training completions tracked in WM’s Talent Central System and an estimate of blended learning techniques (e.g., daily training huddles, weekly safety training, monthly observations and post-training reinforcement methods such as videos and practice sessions) that occur in the field.
Total annual training hours among full-time employees includes learning and development team salaries/contract labor, development costs, learning management system, travel, external products and services, materials.
New and current employees trained on Code of Conduct includes trainers’ salaries, facilities, trucks and equipment, materials, travel/lodging/meals.
Employees trained annually includes training completions tracked in WM’s Talent Central System and an estimate of blended learning techniques (e.g., daily training huddles, weekly safety training, monthly observations and post-training reinforcement methods such as videos and practice sessions) that occur in the field.
|Charitable Donations ($ in millions)||17.2||13.0||14.8||14.2||12.8|
|In-Kind Services ($ in millions)||1.9||1.9||1.6||1.2||1.5|
|Total Charitable Giving ($ in millions)||17.2||14.9||16.4||15.4||14.3|
|Community Events Hosted and/or Participated in by WM||—||>4,000||3,496||860||1,096|
|Wildlife Habitat Council Certified Programs||90||83||79||75||73|
|Gold- and Silver-Certified Programs||—||—||38||32||35|
|Acres Actively Managed for Wildlife Preservation||20,000||19,823||17,917||14,709||13,721|
|Pollinator Gardens and Wildflower Meadows Projects||38||63||63||63||70|
|Habitat, Species and Education Certified Projects
|Participants in WM-Supported/Hosted Education Events and Programs||—||300,000||393,000||57,565||536,738|
Participants in WM-Supported/hosted education events and programs number is significantly lower in 2020 due to constraints related to the pandemic.
|Board of Directors|
|Percentage Ethnic Minority||20%||20%||33%||22%||22%|
|Annual Total Monetary Contributions to and Spending for Political Campaigns, Political Organizations, Lobbyists or Lobbying Organizations, Trade Associations and Other Tax-Exempt Groups|
|Federal Lobbying, Interest Representation or Similar||$411,000||$264,344||$250,000||$260,000||$310,000|
|Local, Regional or National Political Campaigns/Organizations/Candidates||$400,724||$572,558||$392,814||$210,350||$223,817|
|Trade Associations or Tax-Exempt Groups (e.g., think tanks)||$686,345||$550,241||$989,392||$860,605||$916,341|
|Other (e.g., spending related to ballot measures or referendums)||$18,500||$18,500||$18,500||$10,500||$0|
|Total Contributions and Other Spending||$1,516,569||$1,405,643||$1,650,706||$1,341,455||$1,450,158|
|Contributions to or Expenditures to Trade Associations to Influence Political Campaigns or Public Policy and Legislation|
Note the amounts are based on the information provided by the association or organization. WM PAC contributions are excluded and can be found in our publicly available disclosure Participation in the Political Process.
|Name of Organization||Type of Organization||Description||2021|
|National Association of Manufacturers (NAM)||Trade association||WM works with NAM to address key issues facing the waste and recycling industries, including trade barriers to recycling, renewable electricity and fuel policies, congressional engagement on sustainability matters and environmental justice.||$ 26,220|
|Environmental Technology Council (ETC)||Trade association||WM works with ETC to address specific issues facing our hazardous business units, including advocacy and agency outreach on improvements to the tracking of hazardous waste shipments, destruction and disposal of materials containing per- and polyfluoroalkyl substances, and the long-term storage and management of elemental mercury.||$ 21,889|
|National Waste & Recycling Association (NWRA)||Trade association||WM works with NWRA to address a wide range of federal and state issues, including tax reform, incentives to increase domestic recycling infrastructure, environmental policies impacting landfill and recycling operations, extended producer liability, international recycling standards, vehicle safety and employee health issues, infrastructure permitting, safety, the impacts of tariffs on recycling markets, recycling infrastructure legislation, the emerging contaminant PFAS (commonly found in discarded household products) and other workforce development issues.||$ 43,268|
|The Coalition for Renewable Natural Gas||WM advocates EPA’s Renewable Fuel Standard Program as well as federal and state incentives to produce and use renewable transportation fuel and renewable electricity.||$ 3,090|
|Institute for Scrap Recycling Industries (ISRI)||ISRI represents the interests of the scrap recycling industry and its members at the federal and state level as well as regulatory agencies and international bodies around the world. WM participates in several committees including the Paper Stock Industries (PSI), the Plastics Division and the MRF Committee.||$ 12,971|
|Issue or Topic||Corporate Position||Description of Position / Engagement||2021|
|Renewable energy: WM has invested in infrastructure to collect landfill gas for a variety of applications to create renewable energy. First, WM has installed 124 landfill gas-to-energy facilities, where we use the processed methane to generate electricity that is sold to utilities. EPA endorses landfill gas as a renewable energy resource, putting it in the same category as wind, solar and geothermal resources. Second, WM has installed four facilities that generate renewable natural gas (RNG) from landfill gas. RNG, which is recognized as a renewable fuel by EPA, is used as transportation fuel in over 55% of our natural gas trucks. Third, WM collects, processes and cleans landfill gas to natural gas quality for delivery of the RNG to transmission pipelines to be used in the normal applications for natural gas. In each of these renewable energy applications, WM has reduced its reliance on fossil fuels.||Support||WM supports federal and state energy policies that facilitate the widespread development and use of renewable energy sources, including electricity and transportation fuel derived from landfill gas. With a third of our trucks running on RNG produced from landfill biogas, federal and state policies play an important role in our efforts to make significant investments to reduce GHG emissions associated with fossil fuel consumption. WM thus supports policies—including the Federal Renewable Fuel Standard, the California Low Carbon Fuel Standard, the Oregon Clean Fuels Program and state renewable portfolio standards—that encourage production of electricity and fuel from renewable sources such as municipal solid waste and provide attractive and stable returns to generators of renewable electricity and producers of RNG.||$ 24,979|
|Recycling: Governments continue to seek ways to divert waste from landfills, while product manufacturers have established lofty recycling goals in order to find circular solutions for their packaging through increased recycling and recovery. Increased pressure by producers has led to efforts along the supply chain to recycle a broad range of materials. WM supports such programs when they make economic sense and strongly supports the development of education programs and market development to increase demand for recycling.||Support||WM has taken a national leadership role in support of policies to improve recycling education to ensure that a clean feedstock is delivered to our MRFs, and to support the development of domestic markets for recyclables. Material processed through our MRFs is recycled only after it has been manufactured into a new product, reducing the use of virgin materials. In 2019, WM made a commitment to purchase curbside carts with 10% post-consumer curbside plastic. We also continue to support education efforts through our Recycle Right® program. WM advocates for both education and market development for post-consumer content legislation.||$ 82,459|
|Reports of Potential Misconduct|
Discipline for substantiated allegations included: counseling, warnings, suspensions and terminations.
|Reports of Potential Misconduct|
|Number of Reports of Potential Misconduct||2,558||2,938||3,489|
|Percentage of Reports Made Through Confidential Integrity Helpline||N/A||62%||62%|
|Percentage of Reports Through Other Avenues Including People Organization (which includes our independent Investigation Team), Corporate Security, Internal Audit, Senior Leadership, and Compliance and Ethics||N/A||38%||38%|
|Percentage of Total Reports Made Anonymously||N/A||39%||33%|
|Percentage Employment Practices Matters (harassment, discrimination, unprofessional behavior, employee relations, etc.)||75%||76%||83%|
|Percentage Fraud-Related Matters (bribery, business practices, fraud, payroll fraud, etc.)||9%||8%||6%|
|Percentage Security-Related Matters (burglary, identity theft, privacy concerns, property damage, workplace violence, etc.)||9%||6%||6%|
|Percentage Other Code of Conduct Matters (conflicts of interest, gifts and entertainment, etc.)||7%||10%||5%|
1 Based on voluntary identification.
This ESG Data Center may contain forward-looking statements, including but not limited to statements of opinion, view or belief about the future, goals, strategies and any other future events, performance or results. You should view these statements with caution. All forward-looking statements are subject to risks and uncertainties that could cause actual results to be materially different. Please see Waste Management, Inc.’s filings with the SEC, including Part I, Item 1A of its most recently filed Annual Report on Form 10-K, for information regarding such risks and uncertainties. We assume no obligation to update any forward-looking statement.
Updated on December 1, 2022