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Slide: 1 The People
Behind Our

Slide: 3 The People
Behind Our Progress

Putting People First means empowering them to take care of our customers, neighbors and the environment.

Slide: 6 The People
Behind Our Progress

We are always working for a sustainable tomorrow.

Slide: 2 The People
Behind Our Progress

It’s often said that by taking care of your people, you’ll take care of your business.

Slide: 4 The People
Behind Our Progress

Meet WM people who are supporting our communities and creating new value
from waste.

Meet some of the people behind our progress.

Xavier Watson’s passion for resource conservation began when he was a child growing up in Jamaica. Living on the island, Watson learned the importance of reusing daily items and limiting waste.

Xavier Watson
Materials Recovery Facility Manager
Explore our People First section

As a National Accounts Manager at WM, Tej Kullar has long understood the importance of sustainable practices. When his daughter was born 10 years ago, he began thinking even more deeply about the role that each person can play in leaving the planet better than we found it.

Tej Kullar
National Accounts Manager
Explore our Community Engagement section

For as long as she can remember, Amanda Duchesne was drawn to the outdoors. A degree in environmental geology led her to a role as a Landfill Supervisor at WM’s Simi Valley Landfill in Southern California.

Amanda Duchesne
Landfill Supervisor
Explore our Climate Change section

When I was a little girl, my dad had big trucks. From a young age, I fell in love with trucks too.”

Jennifer King
Explore our Environmental Services section

About this Report

WM is committed to consistent and meaningful public disclosure
and discussion of our progress through the publication of our Sustainability Report.

This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core Option, as well as in alignment with the Sustainability Accounting Standards Board (SASB) guidelines for the infrastructure sector and the Task Force on Climate-related Financial Disclosure (TCFD). We publish updates in two formats:

This report generally covers ESG performance for 2020 and early 2021 and, unless otherwise noted, the report boundary is WM’s wholly owned operations, which are in the United States, Canada and India. All data is for the year ended December 31, 2020, except where noted. Notes on the scope of the data, including changes to methodology from the prior reporting period, are included either with charts or in footnotes.

Our 2020 GHG emissions inventory has received limited assurance by Aster Global Environmental Solutions, Inc. We currently do not seek external assurance for other elements of this report.

View our Forward-Looking Information.

Forward-looking Information

This report contains forward-looking statements, including but not limited to statements of opinion, view or belief about the future; goals, plans and strategies; and anticipated events, performance or results. You should view these statements with caution. They are based on the facts and circumstances known to us as of the date of this report and are subject to risks and uncertainties that could cause actual results to be materially different. Such risks include, but not limited to, failure to implement our optimization, growth, and cost savings initiatives and overall business strategy; failure to identify acquisition targets and negotiate attractive terms; failure to consummate or integrate acquisitions; failure to obtain the results anticipated from acquisitions; failure to successfully integrate the acquisition of Advanced Disposal, realize anticipated synergies or obtain the results anticipated from such acquisition; environmental and other regulations, including developments related to emerging contaminants, gas emissions and renewable fuel; significant environmental, safety or other incidents resulting in liabilities or brand damage; failure to obtain and maintain necessary permits; failure to attract, hire and retain key team members and a high quality workforce; labor disruptions and wage-related regulations; significant storms and destructive climate events; public health risk and other impacts of COVID-19 or similar pandemic conditions, including increased costs, social and commercial disruption and service reductions; increased competition; pricing actions; commodity price fluctuations; international trade restrictions; disposal alternatives and waste diversion; declining waste volumes; weakness in general economic conditions and capital markets; adoption of new tax legislation; fuel shortages; failure to develop and protect new technology; failure of technology to perform as expected, including implementation of a new enterprise resource planning system; failure to prevent, detect and address cybersecurity incidents or comply with privacy regulations; negative outcomes of litigation or governmental proceedings; and decisions or developments that result in impairment charges. Please also see the company’s filings with the SEC, including Part I, Item 1A of the company’s most recently filed Annual Report on Form 10-K, for additional information regarding these and other risks and uncertainties applicable to its business. We assume no obligation to update any forward-looking statement whether as a result of future events, circumstances or developments or otherwise.