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ESG Data Center

Intro

WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. The data below is presented to provide stakeholders a quick access to key performance indicators related to WM’s sustainability efforts. Please visit our Sustainability Report and ESG Resources Hub for additional information and stories related to WM’s sustainability program. WM is committed to improving and staying up to date on best practices for data collection and reporting, which may also result in changes to data. Further, totals may vary from the summation due to rounding. 2022 data is representing performance from January 1st to December 31st, 2022.




Legal Notice

Many of the assumptions, standards, methodologies, metrics and measurements used in preparing this report continue to evolve, and are based on management assumptions believed to be reasonable at the time of preparation, but should not be considered guarantees. There are inherent uncertainties in providing such information, due to the complexity and novelty of many methodologies established for collecting, measuring, and analyzing ESG and sustainability-related data.

Economic Impact

  2018 2019 2020 2021 2022
Total Revenue ($ in millions) $14,910 $15,460 $15,218 $17,931 $19,698
Adjusted Income from Operations ($ in millions) 1 $2,740 $2,810 $2,650 $3,033 $3,474
Adjusted Operating Margin 1 18.4% 18.2% 17.4% 16.9% 17.6%
Adjusted Earnings per Share 1 $4.20 $4.40 $4.03 $4.84 $5.59
Free Cash Flow ($ in millions) 1 $2,080 $2,110 $2,656 $2,530 $1,976
Adjusted Operating EBITDA ($ in billions) 1 $4.21 $4.38 $4.32 $5.03 $5.51
Adjusted Operating EBITDA Margin 1 28.3% 28.4% 28.4% 28.1% 28.0%
Cash Dividends ($ in millions) $802 $876 $927 $970 $1,077
Share Repurchases ($ in millions) $1,004 $248 $402 $1,350 $1,500
Returned to Shareholders ($ in billions) $1.80 $1.10 $1.30 $2.30 $2.58
Cash from Operations ($ in millions) $3,600 $3,900 $3,403 $4,338 $4,536
Capital expenditures ($ in millions) $1,700 $1,800 $1,632 $1,904 $2,587
Diverse Supplier Spend ($ in millions) $234.2 $264.1 $244.2 $335.3 $665.5

1 This is a non-GAAP financial measure. Please see the footnotes and tables that accompany WM's press releases dated 1/31/2023; 2/2/2022; 2/18/2021; 2/13/2020 and 2/14/2019, available at investors.wm.com, for more information about WM's use of non-GAAP measures and a reconciliation to the most comparable GAAP measures.

Operations

  2018 2019 2020 2021 2022
Customer Service & Satisfaction
Enterprise Net Promoter Score2 - - 50.2 34.7 28.3
Overall Customer Satisfaction 55.3% 58.7% 68.3% 60.5% 57.2%
Post-Contact Survey Customer Satisfaction - 4.19 4.25 4.06 4.12

2 The decrease in Enterprise Net Promoter Score is correlated to severe weather events which created significant disruptions in WM's ability to safely service these areas.

Fleet
Collection Vehicles 17,269 17,000 19,690 18,927 18,545
Alternative Energy Vehicles3 7,944 8,924 10,388 10,832 11,307
Percentage of Alternative Fuel Vehicles in Collection Fleet 46% 50% 53% 57% 61%
Percent of Alternative Energy Vehicles Allocated to Renewable Natural Gas4 30% 40% 55% 53% 47%

3 Alternative energy vehicles include vehicles that run on compressed natural gas (CNG), liquefied natural gas (LNG) and electricity.

4 In 2022, WM updated our methodology for calculating percent of alternative energy vehicles fueled with renewable natural gas (RNG) based on enhanced data availability and to take a more conservative calculation methodology. In 2022, we allocated approximately 50 million RNG gallons of gasoline equivalent, and are on track to allocate RNG to cover fuel usage by our collection fleet by 2026.

Facilities
Landfills
Active Hazardous Waste Landfills 5 5 5 5 5
Active Solid Waste Landfills 247 244 263 255 254
Transfer Stations 314 302 348 340 337
Materials Recovery Facilities (MRFs) 88 103 103 96 97
Organics Processing Facilities 4 44 42 39 41
Renewable Energy—Landfill Gas Beneficial Use Projects
Landfill Gas-to-Electricity Facilities 5 101 97 104 102 95
Renewable Natural Gas Facilities 5 15 15 16 16 17
Landfill Gas to Industrial Processing Facilities 5 14 12 26 26 23
Natural Gas Fueling Stations 132 145 171 177 181

5 Facility count is inclusive of WM-owned facilities plus third party facilities operating on WM landfills

Recycling
Recycled Materials managed are reported in tons
Paper 8,635,161 8,079,346 7,744,197 7,780,337 7,371,473
Mixed Organics 3,591,346 3,577,122 3,358,832 3,919,198 3,801,595
Fly Ash 1,168,061 1,149,000 996,799 884,281 915,054
Glass 720,594 666,838 615,853 584,756 546,114
Metal 475,278 476,645 384,404 417,452 468,806
Plastic 349,499 403,484 502,459 516,717 464,505
C&D/Wood 202,329 1,149,152 1,381,865 1,226,043 1,222,237
E-waste/​Lamps/​Batteries 19,404 9,110 32,122 3,567 7,660
Other 6 0 0 14,123 5,105 34,114
Total Recycled Materials 7 15,161,672 15,510,697 15,030,654 15,337,456 14,831,559
Inbound Recycling Contamination 18% 17% 16% 16% 16%

6 "Other" includes specialty materials such as used oil, tires and textiles.

7 The decrease in Total Recycled Materials in 2022 primarily resulted from recycling facility shutdowns for facility upgrades and a reduction in tons recovered from third-parties and organics.

Environment

  2018 2019 2020 2021 2022
Greenhouse Gas Emissions (Metric Tons CO2e)

Our GHG Emissions Inventory is third-party reviewed and verified annually.

Scope 1 8
Landfill 14,536,271 13,965,549 14,602,131 15,299,582 13,743,239
Collection Fleet 1,321,914 1,209,237 1,019,617 1,171,967 1,116,110
Other Energy Use 413,959 449,846 461,473 503,775 462,388
Total Scope 1 16,272,144 15,624,632 16,083,220 16,975,323 15,321,737
Scope 2—Purchased Electricity 8
Location-Based 9 246,091 238,341 236,151 257,188 301,883
Market-Based 246,091 238,341 236,151 182,885 138,743

8 In 2022, we reduced Scope 1 & 2 emissions by 10%, which is driven by a reduction in emissions associated with landfills and collection fleet.
9 Location-Based reflects emissions from total electricity consumption. Market-Based reflects emissions from retirement of renewable energy credits (RECs) in accordance with the GHG Protocol Corporate Standard.

Scope 3 10
Purchased Goods & Services 428,823 1,610,356 1,515,191 1,136,734 288,762
Capital Goods 8,348,931 1,338,238 1,372,479 1,613,209 222,620
Fuel & Energy-Related Activities - - 423,504 325,520 339,725
Upstream Transport 363 - - 62,668 410,615
Waste - - - - 24,397
Business Travel 19,693 20,672 9,037 9,266 18,544
Employee Commuting 215,288 221,200 177,563 199,333 157,395
Upstream Leased Assets - 285 2,813 7,918 -
Use of Sold Products - - - 823 1,175
Downstream Leased Assets 2,409 1,716 1,250 1,163 22,731
Investments 30,228 19,198 1,157 1,108 2,130
Total Scope 3 9,045,735 3,211,665 3,502,994 3,357,743 1,488,094

10 We continue to improve our Scope 3 accounting and transparency year-over-year by working closely with the Supply Chain team and our suppliers, and aligning with best practice methodologies. Not only does this result in fluctuations in reported emissions, but may lead us to shift emissions into different categories, eliminating some while expanding others.

Biogenic Emissions 11
Biogenic Scope 1 11,957,838 12,432,517 12,689,901 12,969,522 12,858,413
Biogenic Scope 2 - - - - 985
Biogenic Scope 3 3,024,651 2,944,529 2,797,824 1,146,269 2,285,381

11 Biogenic emissions are reported separately from WM's Corporate GHG Inventory in line with GHG Protocol Corporate Standard. These emissions are considered carbon neutral as they derive from decomposition of biological material. Biogenic Scope 2 emissions are associated with retired RECs from landfill gas-to-energy.

Avoided GHG Emissions (Million Metric Tons CO2e)
Renewable Energy Generation 2.19 2.10 2.18 2.16 1.97
Reuse and Recycling of Materials 31.32 30.06 28.55 28.06 26.92
Carbon Permanently Sequestered 20.04 20.74 21.99 21.86 19.43
Total Avoided GHG Emissions 53.55 52.90 52.72 52.08 48.32
Carbon Intensity12
CO2e/$M Net Revenue 1,108 1,026 1,072 957 784
CO2e/Tons of Waste Disposed (metric tons) 0.142 0.136 0.143 0.137 0.124
CO2e per 1,000 Miles Driven 2.74 2.40 2.02 2.20 2.16
Avoided GHG Emissions per CO2e 13 3.27 3.35 3.20 3.03 3.13

12 Carbon Intensity metrics include Scope 1 & 2 emissions normalized to $M net revenue, tons of waste disposed and 1,000 miles driven.
13 Avoided GHG Emissions per CO2e is calculated by dividing total potential emissions avoided from Renewable Energy Generation, Reuse and Recycling of Materials and Carbon Permanently Sequestered by direct operating emissions (Scope 1 and 2).

Landfill Gas Emissions
Landfill Gas Emitted (MTCO2e)

Percent of Total
14,536,271

23%
13,965,549

21%
14,602,131

22%
15,299,582

22%
13,743,239

20%
Landfill Gas Captured (MTCO2e)14

Percent of Total
49,655,869

77%
51,088,479

79%
51,136,297

78%
53,562,528

78%
53,408,981

80%
Landfill Gas Flared 48% 47% 49% 55% 55%
Landfill Gas Recovered for Beneficial Use 52% 53% 51% 45% 45%

14 Landfill gas generated from waste is cyclical over a period of decades. The amount and rate of gas generation is dependent on several factors, including waste volume, composition, climatic factors and operational controls. In 2022, WM reported a de minimis change in landfill gas captured related to timing of gas generation and forementioned factors.

WM Landfill Gas—Beneficial Use
Equipment Capacity 15
Landfill Gas-to-Electricity (MW) 416 402 380 377 395
Landfill Gas-to-Natural Gas (MW) 29 33 51 63 67
Total Equipment Capacity for Landfill Gas (MW) 444 435 431 441 461
Landfill Gas Converted to Energy for Sale/Use (MMBTU) 16,17 58,630,000 58,060,000 56,130,000 55,510,000 54,504,000

15 Equipment Capacity presents MWs of capacity at WM renewable energy (WMRE) facilities only.
16 Landfill gas converted to energy is a measure of energy produced via WMRE facilities both WM-owned and third-party operated. Note, landfill gas processed at a WMRE facility has a higher energy content than the enterprise-wide average energy content.
17 In 2022, the decrease in Landfill Gas Converted to Energy for Sale/Use was due to several facilities temporarily closing for renovations to convert generation from landfill gas-to-electricity to renewable natural gas.

Energy Consumption (MWh)
Non-Renewable Fuels 7,033,506 6,651,407 6,348,664 7,389,804 6,530,987
Renewable Fuels 467,328 1,208,877 1,992,642 1,763,896 1,683,777
Total Fuels 18 7,500,833 7,860,284 8,341,305 9,153,700 8,214,764
Non-Renewable Electricity 583,680 602,321 639,516 502,594 477,809
Renewable Electricity 19 122 1,362 958 188,542 345,904
Total Electricity 583,802 603,682 640,474 691,136 823,713
Total Non-Renewable Energy 7,617,185 7,253,728 6,988,180 7,892,398 7,008,796
Total Renewable Energy 467,449 1,210,238 1,993,600 1,952,438 2,029,681
Total Energy 8,084,635 8,463,966 8,981,779 9,844,836 9,038,477
Percentage Renewable Energy 6% 14% 22% 20% 22%
Percentage Renewable Electricity - - - 27% 42%

18 Fuels is inclusive of collection fleet, off-road fleet, facility heating, fuels used in operations and aviation.
19 In 2021 and 2022, Renewable Electricity is comprised of Renewable Energy Credits (RECs). See Scope 2 Market-Based emissions above.

Energy Intensity20
Waste Managed (MWh/1,000 tons) 69.71 70.21 73.99 72.65 72.82
Operating Revenue (MWh/$10k) 5.42 5.48 5.48 5.10 4.59
Employee (MWh/employee) 185.00 188.51 172.88 188.59 183.27

20 Energy Intensity is enterprise-wide energy including electricity and fuels normalized to $M net revenue, tons of waste disposed and 1,000 miles driven.

Non-Compliance Associated With Environmental Impacts
Environmental Compliance Violations 7 1 7 5 7
Significant Spills 6 4 4 8 6
TRI Chemical Containment at WM Hazardous Waste Facilities (Pounds) 21
RCRA Subtitle C 30,885,281 25,209,739 26,777,679 26,839,041 -
Underground Injection 7,940,553 6,466,667 4,983,532 5,223,053 -
Transfer Off-Site to Treatment / Containment 64,585 193,810 76,776 137,981 -

21 TRI data is reported a year behind.

Waste Generated
Total Waste Generated (metric tons) 22 4,032 4,138 3,588 4,469 4,561
Total Waste Recycled (metric tons) 1,068 1,099 904 1,185 1,204
Percentage Recycled 26% 27% 25% 27% 26%
Total Waste to Landfill (metric tons) 2,964 3,039 2,684 3,284 3,357
Percentage Landfilled 74% 73% 75% 73% 74%
Total Waste Incinerated (metric tons) 0 0 0 0 0
Percentage Incinerated 0% 0% 0% 0% 0%
Total Waste Generated per Employee (pounds) 209 208 192 203 204

22 Total waste generated in operations is calculated using an average waste and recycling generation tonnage per employee, per day for each of our facility types. Each WM facility type (i.e., landfill, hauling, MRF, office, etc.) has its own waste factor calculated based on historical waste audit data.

Water Consumption (million cubic meters) 23
Total Municipal Water Supplies (or from other water utilities) 2.90 3.50 2.80 3.56 3.24
Fresh Surface Water (lakes, rivers, etc.) - - - - -
Fresh Groundwater 0.06 0.07 0.06 0.13 0.13
Total Withdrawal 2.96 3.57 2.86 3.69 3.37
Total Net Fresh Water Consumption 0.46 0.57 0.54 0.84 0.86
Water Returned to the Source of Extraction at Similar or Higher Quality as Raw Water Extracted 2.50 3.00 2.30 2.85 2.51

23 Water consumption is municipal water retrieved from our utility bill management system and ground water estimated based on employee count for sites with ground water wells.

Workforce

Workforce data is for WM’s total workforce unless otherwise stated.

2018 2019 2020 2021 2022
Safety
Days Away/Restricted or Transfer (per 200,000 work hours) - Employees 2.9 2.2 2.3 2.4 2.6
Days Away/Restricted or Transfer (per 200,000 work hours) - Contractors and Contingent Labor 0.150 0.110 0.110 0.087 0.040
Vehicle Accident Recordable Rate (total driver hours/vehicle accidents) 19,729 19,371 22,059 19,631 19,851
Hourly Accident Recordable Rate (total driver hours/all vehicle incidents) 10,776 11,684 12,272 11,611 10,791
Total Recordable Injury Rate (per 200,000 work hours) 2.9 2.8 2.8 3.0 3.02
Employees

Workforce percentage figures are a representation of plus or minus 1%.

Hires
New Employee Hires 10,616 11,645 8,369 12,744 13,791
Open Positions Filled by Internal Candidates (Internal Hires) 16% 9% 29% 22% 26%
Employee Turnover
Employee Turnover Rate 20.5% 20.4% 16.7% 25.4% 25.3%
Voluntary Employee Turnover Rate 14.8% 15.0% 12.4% 20.9% 20.0%
Employees by Payment Type
Hourly 80.7% 80.3% 80.4% 80.3% 79.6%
Salaried 19.3% 19.7% 19.6% 19.7% 19.6%
Salary Ratio
Ratio of Basic Salary and Remuneration of Women to Men24 - 0.97 0.97 0.97 0.93

24 In 2022, WM updated our methodology for calculating Salary Ratio to align with industry best practices, which resulted in a slight year-over-year difference. The updated methodology is an average of all female employees' pay compared to all male employees' pay.

Employees by Region
Total Employees 43,624 44,758 48,042 48,348 49,317
United States 40,873 41,822 44,993 45,226 46,149
Canada 2,169 2,196 2,153 2,055 2,135
India 582 740 896 1,067 1,033
Diversity

Diverse representation is voluntarily self-identified. Workforce percentage figures are a representation of plus or minus 1%.

By Age
Percentage <30 Years Old - 11.8% 10.9% 11.5% 11.7%
Percentage 30–50 Years Old - 50.0% 49.4% 48.4% 48.2%
Percentage >50 Years - 38.2% 39.7% 39.7% 40.1%
Senior Leadership Team
Percentage Minority 25 - 22% 22% 22% 22%
Percentage Women - 33% 33% 33% 33%
Company Officials and Managers
Percentage Minority 25 - 20.5% 20.2% 21.5% 22.9%
Percentage Women - 20.8% 21.5% 22.6% 27.8%

25 Minority representation references both racial and ethnic characteristics self-identified by team members.

Total Workforce (including United States, Canada & India)
Percentage Minority 26 - 41.6% 41.2% 42.0% 41.9%
Percentage Women - 18.1% 18.4% 19.3% 19.2%
Percentage Women in All Management Positions - 20.8% 21.5% 22.6% 27.8%
Percentage Women in Top Management Positions - 21.2% 23.0% 23.3% 21.1%
Percentage Women in Junior Management Positions - 20.8% 21.5% 22.7% 27.9%
Percentage Women in Management Positions in Revenue-Generating Functions - - 8.1% 8.5% 23.6%
Share as Percentage of Total Workforce
Asian - - 1.5% 1.5% 1.5%
Black or African American - - 18.0% 18.6% 18.2%
Hispanic - - 20.8% 20.9% 20.9%
White - - 51.5% 50.3% 48.7%
Indigenous or Native - - 0.9% 1.0% 1.0%
Two or More Races 27 - - - - 0.3%
Other (includes: Employee chose not to report, not specified and employees in Canada and India) - - 7.3% 7.7% 9.4%

26 Minority representation references both racial and ethnic characteristics self-identified by team members.
27 The category for Two or More Races has been included in EEO-1 reporting, and is being integrated into WM's sustainability reporting beginning in 2022.

Share in All Management Positions, as Percentage of Total Management Workforce
Asian - - 1.8% 1.9% 2.6%
Black or African American - - 7.1% 7.6% 7.8%
Hispanic - - 11.0% 11.5% 11.6%
White - - 73.6% 72.1% 69.3%
Indigenous or Native - - 0.4% 0.5% 0.5%
Two or More Races 28 - - - - 0.4%
Other (includes: Employee chose not to report, not specified and employees in Canada and India) - - 6.1% 6.4% 7.8%

28 The category for Two or More Races has been included in EEO-1 reporting, and is being integrated into WM's sustainability reporting beginning in 2022.

Female Representation - United States only
Percentage Executives 21.4% 20.3% 19.7% 19.7% 14.1%
Percentage Managers 18.7% 19.8% 20.6% 21.7% 22.2%
Percentage Professionals 46.2% 47.3% 46.4% 47.1% 46.7%
Percentage Operatives & Craft Workers 2.1% 2.5% 2.9% 4.0% 4.3%
Percentage All Workforce 17.4% 18.0% 18.3% 19.1% 18.9%
Minority Diversity - United States only 29
Percentage Executives 11.4% 12.2% 11.3% 10.5% 10.3%
Percentage Managers 20.9% 22.0% 21.9% 23.5% 24.5%
Percentage Professionals 30.3% 31.5% 30.5% 33.0% 32.9%
Percentage Operatives & Craft Workers 46.9% 48.0% 47.7% 48.2% 48.3%
Percentage All Workforce 43.6% 44.5% 44.0% 44.9% 44.8%
Additional Representation - United States only
Veterans - - 5% 5% 4%

29 Minority representation references both racial and ethnic characteristics self-identified by team members.

Training
Average Hours of Training per Employee 30 - 30 30 30 30
Average Spend on Training per Full-Time Employee (using blended learning techniques) - $600 $600 $650 $572
Total Annual Training Hours Among Full-Time Employees - 492,770 332,578 438,631 520,839

30 Average hours of training per employee includes training completions tracked in WM’s Talent Management System and an estimate of blended learning techniques (e.g., daily training huddles, weekly safety training, monthly observations and post-training reinforcement methods such as videos and practice sessions) that occur in the field.

Community

  2018 2019 2020 2021 2022
Community Vitality
Charitable Donations ($ in millions) $13.0 $14.8 $14.2 $12.8 $14.1
In-Kind Services ($ in millions) $1.9 $1.6 $1.2 $1.5 $1.8
Total Charitable Giving ($ in millions) $14.9 $16.4 $15.4 $14.3 $15.9
Community Events Hosted and/or Participated In by WM >4,000 3,496 860 1,096 1,421
Environmental Conservation 31
Wildlife Habitat Council-Certified Programs 83 79 75 73 74
Acres Actively Managed for Wildlife Preservation 19,823 17,917 14,709 13,721 13,413
Habitat, Species and Education Projects 'On-The-Ground' 333 308 282 278 291

31 Acres and Projects are actively managed through the Wildlife Habitat Council programs.

Environmental Education
Participants in WM-Supported/Hosted Education Events and Programs 300,000 393,000 57,565 536,738 302,998

Governance

  2018 2019 2020 2021 2022
Board of Directors
Percentage Minority 32 20% 33% 22% 22% 22%
Percentage Women 20% 22% 33% 33% 33%

32 Diverse representation is voluntarily self-identified. Minority representation references both racial and ethnic characteristics self-identified by team members.

Annual Total Monetary Political and Lobbying Contributions 33
Federal Lobbying, Interest Representation or Similar $264,344 $250,000 $260,000 $310,000 $296,500
Local, Regional or National Political Campaigns/​Organizations/​Candidates $572,558 $392,814 $210,350 $223,817 $390,512
Trade Associations or Tax-Exempt Groups (e.g., think tanks) $550,241 $989,392 $860,605 $916,341 $975,677
Other (e.g., spending related to ballot measures or referendums) $18,500 $18,500 $10,500 - -
Total Contributions and Other Spending $1,405,643 $1,650,706 $1,341,455 $1,450,158 $1,662,689

33 The data presented above is annual total monetary contributions to and spending for political campaigns, political organizations, lobbyists or lobbying organizations, trade associations and other tax-exempt groups. Note the amounts are based on the information provided by the association or organization. WM PAC contributions are excluded and can be found in our publicly available disclosure Participation in the Political Process https://investors.wm.com/static-files/3013b95e-be0a-40a7-830f-22cdd9e3c50a.

Contributions to Influence Public Policy, Legislation and Political Campaigns 34
Name of Organization
Type of Organization
Description 2021 2022
National Association of Manufacturers (NAM)
Trade association
WM works with NAM to address key issues facing the waste and recycling industries, including trade barriers to recycling, renewable electricity and fuel policies, congressional engagement on sustainability matters and environmental justice. $26,220 $38,196
Environmental Technology Council (ETC)
Trade association
WM works with ETC to address specific issues facing our hazardous business units, including advocacy and agency outreach on improvements to the tracking of hazardous waste shipments, destruction and disposal of materials containing per- and polyfluoroalkyl substances, and the long-term storage and management of elemental mercury. $21,889 $21,889
National Waste & Recycling Association (NWRA)
Trade association
WM works with NWRA to address a wide range of federal and state issues, including tax reform, incentives to increase domestic recycling infrastructure, environmental policies impacting landfill and recycling operations, extended producer liability, international recycling standards, vehicle safety and employee health issues, infrastructure permitting, safety, the impacts of tariffs on recycling markets, recycling infrastructure legislation, the emerging contaminant PFAS (commonly found in discarded household products) and other workforce development issues. $43,268 $44,448
The Coalition for Renewable Natural Gas WM works with the Coalition to advocate for support of EPA’s Renewable Fuel Standard Program and for federal and state incentives to produce and use renewable transportation fuel and renewable electricity. $3,090 $21,000
Institute for Scrap Recycling Industries (ISRI) ISRI represents the interests of the scrap recycling industry and its members at the federal and state level as well as regulatory agencies and international bodies around the world. WM participates in several committees including the Paper Stock Industries (PSI), the Plastics Division and the MRF Committee. $12,971 $6,188

34 The above data represents the portion of monetary contributions or expenditures allocated by trade associations to influence political campaigns or public policy and legislation.

  2018 2019 2020 2021 2022
Reports of Potential Misconduct35
Number of Reports of Potential Misconduct - 2,558 2,938 3,489 3,575
Percentage of Reports Made Through Confidential Integrity Helpline - - 62% 62% 49%
Percentage of Reports Through Other Avenues Including People Organization (which includes our independent Investigation Team), Corporate Security, Internal Audit, Senior Leadership and Compliance and Ethics - - 38% 38% 51%
Percentage of Total Reports Made Anonymously - - 39% 33% 27%
Percentage Employment Practices Matters (harassment, discrimination, unprofessional behavior, employee relations, etc.) - 75% 76% 83% 77%
Percentage Fraud-Related Matters (bribery, business practices, fraud, payroll fraud, etc.) - 9% 8% 6% 6%
Percentage Security-Related Matters (burglary, identity theft, privacy concerns, property damage, workplace violence, etc.) - 9% 6% 6% 8%
Percentage Other Code of Conduct Matters (conflicts of interest, gifts and entertainment, etc.) - 7% 10% 5% 9%

35 WM maintains a SPEAK UP culture where employees are encouraged to report issues and concerns through several channels, including directly to their manager, Human Resources, Compliance and Ethics or directly to the third-party-administered Integrity Helpline.