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As the Waste Management customer experience increasingly moves online, we recognize the need to enhance our internal training to protect IT resources from cyber threats. Waste Management’s Digital department is constantly reviewing information on emerging threats while managing security systems that include spam management, a simple-to-access phishing alert and management tool, real-time response to potential threats and entity-wide training. Not only do we conduct an annual enterprise-wide test, including a minimum of two system-wide tests per year, we also continuously scan our e-commerce sites for vulnerabilities. If issues arise, we engage an external party to validate them quarterly.

Employee education, training and coaching are an important element of data security. Our intranet provides a full-service resource for information on how to identify and resist social engineering attempts; tips on the latest phishing techniques and how to spot them; company policies and support on encryption; computer and data security; internal procedures and authorizations; and policies on use of mobile devices. In mid-2017, as part of an enhanced risk identification and management process, we began to include scenario planning for minor to severe cyber threats with an eye to improving system resilience. In 2019, we launched a comprehensive program to further enhance our cybersecurity profile.