Ensuring Our team is Safe, Engaged and Heard

WM shows up for its communities by investing in our employees, safety, education, conservation, workforce development and more. Within our operations, we are committed to continuously improving safety and strive to create a diverse and inclusive workplace that supports employees’ career aspirations.

To support career mobility and address the tight labor market, we have adopted a “grow our own” strategy to continuously upskill our own employees through robust training programs and create a strong talent pipeline. In 2023, we invested $795 per employee on training and $10.4 million toward Your Tomorrow educational benefits for employees and their dependents.

We also engage employees on safe actions and behaviors through our renewed safety vision - Get Home Safe Every Day. Additionally, we encourage employees to share open and honest feedback through our annual Voice of the Employee survey, as part of our SPEAK UP program and culture.

Supporting Our Communities

As a key service provider for communities, we stretch beyond critical material management and sustainability services to also prioritize meaningful engagement. When it comes to community engagement, our focus is on protecting and providing access to green space, supporting sustainability education opportunities and filling gaps in communities. In 2023, we positively impacted more than 525,000 people through targeted social impact programs and contributed nearly $18.7 million to charitable causes.

2023 highlights include:

• Partnered with Wildlife Habitat Council to plant two proof-of-concept microforests
• Granted over $8 million in scholarships
• Served over 250,000 meals and provided access to 3,500 essential items through nearly 100 holiday giving campaigns

Creating a Culture of Belonging

At WM, we are cultivating a welcoming and supportive environment by seeking to understand and meet employees’ diverse needs. Our enterprise-wide, coordinated approach supports growing a career through internal and external learning and development programs. In 2023, our workforce consisted of 18.8% female representation from frontline to leadership roles and 26.4% minority representation in supervisor and above roles.

2023 highlights include:

• Increasing outreach to diverse community members by nearly 5x, resulting in a nearly 20% increase in diverse job applicants
• Our “Women in the Driver’s Seat,” attraction pilot resulted in 50% more female applicants than the previous year
• Increased veteran representation in our workforce to 6% and continued to target this applicant pool by attending over 80 military-focused hiring events