Environmental Management

Environmental stewardship is core to WM’s business, our promise to customers, our competitive advantage and our obligation to the communities in which we operate. How we manage potential environmental impacts and opportunities is a critical element of being a sustainable enterprise. In a business as highly regulated as ours, protecting the environment, maintaining compliance, and innovating to improve operations requires focus, expertise, comprehensive systems and internal checks and balances. Our approach has evolved over decades, with a focus on integrating environmental functions into key management systems.

Approach to Environmental Excellence

WM has a long track record of both supporting high regulatory standards and striving to go beyond them. Our environmental management approach has led us to undertake the following actions:

Providing comments and technical guidance to federal, state, provincial and local agencies on the implementation of various environmental laws and regulations.
Innovating beyond compliance. As part of WM’s internal formal performance review, the results of regulatory inspections, internal audits, external audits, and regulatory compliance issues and their precursors are tracked, managed and remedied as part of the company’s continuous improvement process. Members of senior management, up to and including the Board of Directors, review performance.
Extending the company’s commitment to environmental performance related to public concerns, such as noise, litter and odors. Such events are tracked, managed and remedied using internal incident management systems and standard operating practices. We also employ best management practices (BMPs) and conduct routine training to minimize the dissemination of nuisance conditions (e.g., dust, odor, litter) from our facilities.
Testing our internal systems to ensure their thoroughness and accuracy. Our Environmental Management System (EMS) compares favorably to international standards such as the International Organization for Standardization (ISO) 14001. These actions help to ensure the sufficiency of our systems for landfills, transfer stations, hauling operations, hazardous waste treatment and disposal facilities, recycling facilities, and medical waste facilities. These systems continue to be evaluated and supplemented as appropriate.
Offering environmental management services aligned with and certified under International Organization for Standardization (ISO) 14001 and ISO 9001 standards via WM’s Sustainability and Environmental Solutions (SES) team. See our list of Certification here.
Auditing our operations through an independent environmental audit team, WM’s Compliance Audit Services (CAS), that employs nationally recommended compliance audit practices approved by the American Standards for Testing and Materials (ASTM) and the Board of Environmental, Health and Safety certification standards for professional auditors. All WM operations and owned facilities are subject to environmental management systems that are audited.
Testing our facilities to assure stakeholders that our operations protect human health and the environment. Our environmental experts hold a number of patents on innovative monitoring and analysis technologies, and we often provide monitoring data to outside parties to evaluate how our systems are performing.

Environmental Policy

Our Corporate Environmental Policy establishes the vision for our EMS. The Policy states, in part, “WM is committed to protecting human health and the environment. This commitment is a keystone of all that we do, reflected in the services we provide to customers; the design, operation and long-term maintenance of our facilities; the conditions under which employees work; the implementation of our sustainability initiatives; and our interactions with the communities where we live and do business. We will be responsible stewards of the environment, leaders in sustainability, and will protect the health and well-being of our employees and neighbors. We will work to provide and create public awareness of the importance of environmental stewardship.”

The following principles are applicable to all company operations, including facilities in the U.S., Canada, the U.K. and Puerto Rico:

Protection: WM conducts operations in a manner that protects the environment and WM employees, neighbors and customers. We proactively work to identify and manage risks to prevent pollution, reduce emissions and releases, and prevent or reduce other possible adverse consequences from our operations.
Compliance: WM strives to comply with all environmental laws and regulations and proactively implements programs and procedures to ensure compliance and promote environmental responsibility.
Communication: All WM employees are responsible for helping the company identify potential threats to human health and the environment from our operations and remedy possible non-compliance with environmental laws and regulations. Suspicion of violations of law or WM’s Core Values of Ethical Conduct and Practices shall be communicated in accordance with the company’s Business Ethics and Compliance Policy and Environmental Reporting and Incident Notification Policy.
Sustainability: At WM, we practice and promote sustainability through strategic investments in recycling and renewable energy infrastructure, providing an array of services to support customer needs, and report transparently on our progress toward our sustainability goals and ambitions.
Disclosure: WM is subject to local, state and federal reporting requirements to maintain compliance with the applicable regulations and disclosure of annual compliance history as required.
Engagement: WM seeks opportunities to engage with stakeholders on environmental, social and governance issues, and reports on the groups with which we engage.

WM’s management will regularly monitor operations and make recommendations to the Board of Directors on programs to continuously improve the environmental performance of the company. Environmental goals and objectives will be established, reviewed and approved during management review. The WM Board of Directors and executive management will regularly monitor environmental performance to ensure adherence to the principles of this policy across the company.

Environmental Management System (EMS)

Our goal for environmental compliance is simple: sound environmental practices with zero deviations from regulatory standards. The company has developed processes, procedures and tools for use in achieving its high standards for environmental performance and compliance.

The goal of the EMS is to prevent conditions that could result in violations or impacts to the environment. If conditions that could result in violations occur, corrective and preventive actions are implemented as quickly as possible. Our EMS focuses on preventing, correcting and ultimately reducing impacts associated with our operational activities. Specifically, we focus on eliminating:

Environmental impacts which include spills or leaks from vehicles, landfill gas impacts on air or subsurface, and releases to surface water or groundwater
Community impacts which include odors, litter, noise, dust and spills or leaks
Regulatory agency actions such as regulatory inspection-alleged issues, warning letters, violations and enforcement actions

We also use several databases, systems, and processes designed to help facility managers plan, implement, check and respond to their site-specific environmental requirements.

Objectives and Targets

We use indicators to quantify environmental performance, including environmental impacts, community environmental concerns and impacts, and regulatory violations. Our Environmental Incident Rate (EIR) measures our performance and tracks progress toward these goals at the facility, local area, and enterprise level. The EIR is used to drive continuous environmental improvement year-over-year.

Roles and Responsibilities

Our EMS relies on our enterprise, geographic area, and facility-level personnel with job-specific functions, roles and responsibilities for planning, implementing and evaluating the EMS components. The specific departments and personnel involved include (but are not limited to) the following:

Environmental Protection (EP) develops environmental policies, tools and training, and provides strategic or technical advice, focusing on regulatory compliance and reduction of environmental impacts. The team oversees environmental performance and ensures environmental impacts and issues are tracked through resolution, including corrective and preventative measures.
Environmental Management Team provides expertise in the planning and design of our facilities to ensure that operational activities have limited environmental impact. They manage research and engineering science to develop an understanding of the interrelationships between our disposal processes and the environment. The team provides expertise and direction on air, land and water protection programs, and ensures that environmental monitoring networks are installed and operating to specifications.
Site Managers and Frontline Employees are responsible for all environmental aspects at the site level, with key environmental tasks assigned to appropriately trained local staff.

Training

WM recognizes that to achieve environmental performance goals, employees must possess the knowledge and skills to manage and conduct operations in environmentally responsible ways. Our environmental training targets a range of operational and functional levels within the company. All new employees participate in corporate ethics and compliance training, which includes our company’s standards for environmental practices. Corporate and local staff with responsibility for environmental leadership are trained in the company’s environmental practices. Employees with environmental leadership responsibility, such as facility managers and environmental and compliance technical staff, are provided with training through both online learning modules and on-site training conducted by our field EP and/or operations professionals. The Environmental Protection Learning Series (EPLS), available through WM’s learning portal, is a monthly series assigned to facility management featuring a different environmental subject each month.

In addition, WM has environmental training programs targeting operational and functional levels. Our Environmental Compliance Awareness Program (ECAP) provides mandatory monthly training for frontline employees, covering a different environmental subject each month. Knowledge is tested and tracked at the site level. Local training is also provided periodically via in-house classroom training, on-the-job training, and outsourced training.

Monitoring and Measurement

We use the following programs within our EP Dashboard as a multipurpose, integrated system to monitor, measure, report and track environmental aspects and impacts through closure/completion:

Environmental Incidence Rate (EIR): This online system is used to measure, track and report performance for the two primary components of the EIR – environmental impact and regulatory agency actions. Our performance goal is continuous year-over-year improvement in EIR performance.
- Environment: We compile environmental incidents that occur at our operations, including the following:
  - Groundwater impacts that exceed regulatory criteria or that show statistically increasing trends
  - Stormwater impacts above reportable effluent discharge concentrations
  - Air impacts that include reportable air emissions
  - Landfill gas impacts are registered by perimeter or structure gas probes
  - Reportable Quantity (RQ) chemical spills
- Community: To underscore the company’s commitment to the communities it serves, WM leverages a public comment management system. When a comment is received, the information necessary for a prompt response and remedy is routed to the closest responsible manager. The manager is empowered to take action, appropriate to the circumstances, and track remedies through to completion.
- Regulatory: Regulatory incidents and, more importantly, their precursors are tracked, managed and recorded for each occurrence as part of the company’s compliance program and continuous improvement process. Lessons learned are shared via the company’s EP Dashboard and program of weekly and monthly reporting. Senior management, including the Board of Directors, is briefed on performance on a quarterly basis.

Compliance Communications

Communicating environmental commitment and performance to our customers, communities, regulators and investors strengthens our ability to be an environmental leader in our industry. Internal communications regarding environmental commitment and performance help create an atmosphere where all employees work toward the common goal of continuous improvement.

We communicate our environmental commitment within the company using the following methods:

WM’s Environmental Incident Notification Policy establishes notification and reporting requirements for certain environmental incidents and issues. Operations Management is required to notify the Company (area and senior leadership) of clearly defined regulatory, environmental, and community issues via the company’s internal Incident Notification application. Such notification is required to be submitted into the Incident Alert system within prescribed timeframes.
WM takes community concerns seriously, so we have developed a Public Commenter Systems to provide notification of customer-related environmental issues to site managers for response and resolution. The company centrally tracks and manages responses to all comments received by the company relating to environmental performance through CASES or the Public Comment Management System. Any public comment requiring corrective action is immediately routed to the local entity for resolution and centrally tracked through correction and preventive measure implementation.
Environmental performance results are tracked via the Environmental Protection (EP) Dashboard. Results are immediately available to Area and Corporate management within the Dashboard, and metrics are routinely communicated to senior leadership on at least a quarterly basis.

We have a wide range of environmental databases including the following:

Environmental Health & Safety (EHS) Portal, Permits & Task Management Application: The compliance assurance task calendar program for identifying and tracking the completion of site environmental tasks regarding permits, regulations, site plans, policies, etc.
EHS Portal Environmental Reporting System (Incident Alerts): The application utilized for reported agency-identified violations (AIVs), environmental impacts, self-identified concerns, and public comments. Corrective and preventive actions are also tracked through resolution within this application.
Storage Tank Database: Used to track aboveground and underground storage tanks at our facilities, including information identifying chemical storage tanks requiring insurance.
Applied Landfill Information Analysis System (ALIAS): A relational database used to cross-reference landfill characteristics (e.g., cover, liner, waste type) to monitoring points and results.
EQuIS: Contains our groundwater, surface water and other analytical data provided by contract laboratories. Used for reporting, data integrity, and management purposes.
Landfill Gas Management System (LGMS): Houses operational and performance data relating to landfill gas collection and control systems.

In addition to the above, each facility is responsible for maintaining its own operating record, including documents, inspections and reports required by regulation.

Corrective Action and Preventive Measures

Area EP Managers and Specialists are responsible for creating and managing Corrective and Preventative Action Plans for all reported environmental incidents utilizing the Action Plan Management application in the EHS Portal. Each action plan must be through and managed through resolution in a timeframe commensurate to the nature of the issue. Facility management and EP professionals are responsible for ensuring that identified incidents are closed out completely and correctly. Measures or actions that are not effective are subject to reopening of the incident.

Environmental Impacts and Incidents are documented and tracked until corrective actions and preventive measures are implemented and verified to be complete. Performance related to completion of the corrective and preventive measures is tracked via the EHS Portal.
The public comment management program is the system for addressing environmentally-related calls from our customers and communities. Any comment requiring corrective action is routed to the local operation for response and resolution. Environment-related comments are centrally tracked through correction and preventive measure implementation.
The WM Integrity Helpline is our portal to internally identify potential instances of noncompliance with company or regulatory procedures. We communicate its availability for use to employees and promote a “Speak Up” culture — when they speak up, we listen up and follow up. Every inquiry is logged and tracked to ensure that the issue is resolved, up to and including any required corrective actions. The WM internal legal department, EP, and others including area and corporate leadership, work together to assess whether the incident has any widespread implications and to ensure that a lesson learned in one location is communicated across the organization. The Helpline is maintained by a third party where reports can be made anonymously 24 hours a day, seven days a week.

Our facilities are expected to ensure that corrective actions and preventive measures are effective. Environmental issues are not closed out in any of these systems without the concurrence of the EP Manager.

Compliance Audits

WM’s Corporate Compliance Audit Services (CAS) conducts independent EHS and transportation compliance audits. Each year, the department conducts hundreds of audits at facilities owned, operated or controlled by the company. Audit planning and scope are based on risk assessment principles, including the nature of operations and consideration of emerging regulatory and EHS trends. CAS reports to the Chief Compliance receives Officer and the Board of Directors receives quarterly updates. Audit practices are in accordance with nationally recommended compliance audit practices approved by the ASTM (2000) and the International Internal Audit Standards Board’s (IIASB) International Standards for the Professional Practice of Internal Auditing (2017).

CAS evaluates and supports improvement of the company’s EHS performance through the following activities:

Conducting systematic, documented and objective evaluations to verify compliance with environmental regulatory requirements
Assisting the company in evaluating and improving the effectiveness of existing EHS and transportation systems and policies
Assisting the company and its managers in preventing, detecting, correcting and proactively addressing compliance issues

CAS processes and procedures include the following:

Assessing risk and selecting facilities to audit
Training of staff conducting audits
Developing audit protocol documents
Planning and conducting audits
Identifying noncompliant activities
Resolving audit findings
Documenting management and retention
Reviewing and updating program directives and procedures
Auditing quality control and assurance
Communicating audit results

Facility staff use designated programs to document resolution of audit findings. CAS reviews findings before they are closed and conducts verification audits to ensure that the finding resolution was effective. CAS communicates the audit results to relevant local and corporate management and follows up to ensure the timely resolution of issues identified through its compliance audits.

As part of our auditing and compliance process, we ensure that we can monitor the final destination of our waste, that no hazardous waste is transported from developed countries to developing countries, and that products sent from developed countries to developing countries for repair or resale are not waste. WM’s electronics recycling division is Sustainable Electronics Reuse & Recycling (R2) Standard v3 (R2V3), ISO 9001:2015, ISO 14001:2015 and RIOS:2016 certified. See our certifications here.

The Sustainable Electronics Reuse & Recycling (R2) Standard requires certified organizations to comply with all applicable import and export laws covering shipments of Focus Materials generated from the processing of electronics in accordance with the Basel Convention and with Section 6 (1) of the Standard for Reusable Equipment and Components, Tested and Full Function, R2/Ready for Reuse requirements.

WM’s electronics recycling division is audited regularly for compliance with the standards to which it subscribes; this includes monitoring of final destinations for destruction, recycling, refurbishment, reconditioning and/or resale.

Records

Certain compliance elements are reported with routine frequency, while others are reported on a non-specified schedule. For details on environmental impacts please see the Non-Compliance Associated with Environmental Impacts section of the Sustainability Data & Metrics.

Certain groundwater and surface water test data are collected on a routine basis and tied to sampling events specified in operating permits, licenses and applicable permits (usually quarterly or semiannually). These results are housed centrally through our laboratory management program and are reported as they are generated.

Records relating to analytical results, environmental performance elements and compliance assurance tasks are maintained in a facility’s permanent operating record (POR) at each site and in online databases, and are managed by our digital, legal and/or EP departments. Documents and technical resources are available and maintained in our multiple internal and external applications, as are training, guidance and standards resources.

Our facilities must certify their compliance with applicable permits and regulatory requirements annually through our centralized Compliance Representation Letter process, which is reviewed by senior management.

Governance

Our management teams participate in a management review process to determine the level of success in achieving environmental goals. In doing so, they complete the following tasks:

Review environmental policies
Review WM’s EMS
Routinely monitor and review environmental performance, issues and incidents on the EP Dashboard
Evaluate corporate and local environmental goals and objectives
Amend the EMS as needed, including policies, procedures, goals and objectives

Management review and response to environmental performance measures, incidents and issues are used to drive operational changes and ensure that continuous improvement goals are met.

Emergency Preparedness and Response

We are always working to refine and improve the emergency response and preparation plans for our facilities. We maintain an Emergency Situations and Evacuation Plan Policy, which communicates management objectives for addressing emergency situations. Facilities may also be required to maintain specific emergency response plans, including the following:

Hurricane Preparedness Plans and annual simulation exercises.
Disaster Preparedness and Management Plans in areas subject to natural disasters (e.g., tornados, fires, earthquakes), for safe handling of disaster-generated debris.
Spill Prevention Control and Countermeasures (SPCC) Plans for facilities that store certain volumes of petroleum products and are required to prevent, contain and control spills.

Our employees are trained to comply fully with Emergency Situations and Evacuation Plans, Local Preparedness Plans and Spill Plans.