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2020 Year
in Review

THE PEOPLE BEHIND OUR PROGRESS Always Working for a Sustainable Tomorrow

Jim Fish, President & Chief Executive Officer

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Tara Hemmer, Chief Sustainability Officer

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The past year has been one of extraordinary challenge and change—but also one filled with opportunity and achievement.

Brought online our new renewable natural gas facility at our Skyline Landfill in Ferris, Texas.

Convened an Inclusion, Equity & Diversity leadership council that includes representation from our frontline and field operations, led by senior leadership.

Invested over $100 million in new technology for our materials recovery facilities (MRFs) across the U.S.

Completed the acquisition of Advanced Disposal Services (ADS), welcoming new team members to the WM team.

Introduced Your Tomorrow, a new education benefit through which WM will pay 100% of employees’ and dependents’ tuition for a range of degree programs.

Successfully served customers and guaranteed pay for 40 hours per week of work for all full-time hourly employees, regardless of COVID-19-related service decreases.

Reduced fleet emissions by 46% against a 2010 baseline by fueling much of our fleet with renewable natural gas.

Organized a Million Meals campaign and a Can If You Can food drive and fundraiser that, combined, provided more than 3 million meals for people experiencing food insecurity.

Embraced Customer Service Digitalization, which makes interactions with customers more transparent and efficient.

Worked with National Forest Foundation and Tree Canada to plant 50,000 carbon-sequestering trees in public lands to represent team members’ commitment to live sustainably.

Announced the debut of team member uniforms made of Unifi’s REPREVE fiber woven with recycled plastic.

Improved our ESG disclosures, as recognized by third-party rating organizations, and engaged in global dialogue on climate change.

Committed to setting a Science-Based Target initiative (SBTi) emissions reduction goal in 2022.

Hosted our 2020 Sustainability Forum and the Driving Sustainability Series and announced our upcoming series, Together Today, For Tomorrow (TT4T).

Moved into our new corporate headquarters in Houston, which is the first LEED v4 Platinum Core and Shell-certified project in the United States.

Responding to the Pandemic

COVID-19 touched every aspect of our business, from our team members and operating procedures to our customers and communities. As an essential service, WM continued to operate as much of the world paused, adapting as needed to new work environments, and maintains a crossfunctional taskforce that meets regularly to monitor and recommend changes to WM’s COVID protocols. This report covers a few of the many ways we responded:

  • Continued to operate our waste and recycling collection services with limited interruption, supplying an essential feedstock for manufacturing industries that rely on recycled material.
  • Used technology, such as our Connected Landfills solution, to remotely monitor equipment during stay-at-home orders.
  • Updated our business continuity plan for our operations, implementing new safety procedures in our facilities and vehicles.
  • Put People First with a guarantee of no layoffs for full-time employees and a guarantee of pay for 40 hours per week of work for frontline workers.
  • Expanded use of WM Now, our internal mobile app, to deliver consistent communication regardless of role or work environment.
  • Offered virtual environmental education programs across the U.S. and donated millions of meals to help address hunger in our communities.