The 2019 update to our 2018 Sustainability report is available here.

The following site covers subject matter through 2018.

Better Workforce


Safety Programs

Safety Programs

We track safety monthly performance by area, service function and even equipment use, monitoring accident trends such as slips, trips, falls, sprains, lost wheels and more. The Waste Management Safety Services team leads regular performance reviews for our fleet operations, focusing on leading indicators and any areas needing attention.

As an industry safety leader, Waste Management strives for continuous improvements as our commitment to the employees, shareholders and communities we serve. As a result, Waste Management engages other transportation and service sector leaders to share best practices and exchange in dialogue over trends, issues and opportunities. Examples include training, recruiting, retention and technology.


Standardized Training: Waste Management offers standardized training to ensure understanding of our operating policies and procedures. Standardized training delivers a consistent message to all new hires going through the program and identifies opportunities for continuous improvement.


Driver Science Series: Each month, drivers and managers view a defensive driving awareness video, typically 8-12 minutes in length, that reinforces safer driving behaviors. Sample topics include managing intersections, pedestrians, bicyclists, rollover prevention, following distance and braking. These awareness videos align nicely with discussions, observations and coaching.


Employee Observation Program: Waste Management has a structured observation program for all front-line employees to bring safety into employee behavior at all times. The practice of structured observation covers all aspects of our operations, from driving, loading, unloading, lifting and lowering, and arriving prepared for work. At disposal operations, significant accidents are subject to root-cause briefings, with company standard rules updated to eliminate recurrence as part of our continuous improvement programs.


Injury and Illness Prevention Program: The Waste Management Injury and Illness Prevention Program is a data-based approach to identifying injury and illness causes and testing the success of interventions on prevention. The program examines equipment, processes, policies and other potential causes of injury and illness for employees and will evaluate possible interventions for these potential causes.


Performance Management: The Waste Management Safety Services team leads regular performance reviews, focusing on leading indicators and lagging results. Each month, a Monthly Safety Call is broadcast via video webcast that offers a suite of key metrics, opportunities for Waste Management, industry issues and special guests, including Senior Leadership. These performance reviews and routine report distribution drive accountability and recognition, while encouraging healthy competition among field managers to outperform one another.