When Waste Management faces difficult times, we respond and work to recover and become stronger than before. As the coronavirus crisis began to unfold, we reacted swiftly, taking care of employees with strong safety protocols and financial assurance. We took care of customers by continuing our waste and recycling collection services without interruption, supplying an essential feedstock for markets that use recycled material to produce the products and packages that we rely on each day.
Likewise, in the aftermath of the death of George Floyd in Minneapolis, Waste Management’s Inclusion and Diversity staff activated a series of dialogues and programs to further inclusivity among all employees, and to facilitate constructive discussions in our workplaces. We will continue to establish new cultural norms and to ensure consistent practices around education and equity, with goals established to guide this effort. I’ve always been proud of Waste Management’s People First culture, and that’s never been more true than in recent months.
Amidst all of these crises, we haven’t lost sight of our essential role in protecting the environment and contributing to a circular economy. As of the fall of 2020, we are processing a growing volume of residential recyclables, we continue to reduce our fleet emissions, and we are creating value from waste at our landfills to generate clean, renewable energy. Record investments in our recycling infrastructure and fleet will help us continue on this path.
As you read our 2020 Sustainability Report, I hope you see a thoughtful, mature yet progressive company with a balanced approach to our social and environmental commitments—one with management systems in place, a track record of environmental investment and processes, and a commitment to our people. Close partnerships among our employees, customers, suppliers, community partners and others have made it possible.
In spite of trying times, our Commitments & Values have not changed. We are the same company with the same dedication, always working for a sustainable tomorrow. As we continue to build value, I’m optimistic about what the future holds.
Chief Executive Officer