Our talent management program is designed to reach employees at all levels and is an important way we maximize engagement and retention. Hiring, selecting and developing future leaders, as well as evaluating employees in alignment with our values, is standard across the enterprise.
WM’s workforce of nearly 50,000 includes a wide range of roles that require an even wider variety of skill sets, so our training programs are equally varied.
Training types fall into a few broad categories:
Professional development and leadership training—Often customized and conducted voluntarily as part of an individual’s development plan.
Tailored new hire training—Including collection and fleet operations, post-collection operations and sales.
Safety training—Conducted upon hire and on an ongoing basis, especially geared toward drivers, fleet technicians, heavy equipment operators and sorters.
Environmental excellence and compliance training—Required of employees in specific roles.
We measure the effectiveness of training in a variety of ways, depending on the goals and type of training. For example, we might conduct evaluations to understand participants’ reactions to a course, assessments to measure the knowledge they have gained or observations to see how they apply new skills on the job.
In addition to training, we manage performance through regular check-ins, coaching and feedback, goal-setting and annual performance reviews. Annual evaluations set accountability expectations for employees with the understanding that progress is monitored throughout the year. Talent reviews and succession planning are designed to recognize and reward high-performing and hard-working employees.