Consultative and
Customized Approach

Every organization, no matter the size or type of business or service, is in a different place on their sustainability journey. For this reason, a consultative and customized approach is often necessary.

As one of the leading environmental service and solutions companies in the world, we are experts at optimizing efficient operations, minimizing environmental impact, instilling a culture of safety and accelerating performance. We leverage this expertise to customers across a wide range of industries through Waste Management Sustainability Services (WMSS). In the process, customers gain access to Waste Management’s resources, technologies and innovations, which comprise the leading portfolio of environmental solutions in North America.

Our certified team of experts — executives, engineers, scientists, analysts and innovators — work in collaboration with customers to design, develop and implement a wide range of solutions to meet sustainability, regulatory and cost-saving goals that adapt to a company’s evolving needs. We work closely with each customer to offer customized, comprehensive solutions, whether the customer is starting out on the path toward sustainability or has already begun their journey.

WMSS engages around the concepts of sustainability with 100 percent of its customers. Understanding how a customer defines sustainability within their own organization is considered a critical first step in discussing their overall business goals and strategy. Every initial conversation requires five questions related to sustainability:

1. Where are you on your sustainability journey?
2. Where do you want to be?
3. When do you want to arrive?
4. What resources (financial, expertise, relationships, upper-level support) do you have to get there in that time frame?
5. What is your company’s footprint and what kind of impact do you want to have?

Each customer is assigned their own personalized team of materials management experts who embed themselves in the organization, on site or remotely, to ensure that the programs they construct are executed to drive environmental, social and economic value. Our implementation and management services seamlessly bridge the gap between conception and actualization. We also help track and measure results, amplify progress toward sustainability goals, and promote and celebrate accomplishments.

Industries served include:

• Petrochemical
• Commercial Properties
• Construction
• Automotive
• Manufacturing & Industrial
• Healthcare
• Transportation & Logistics
• Retail
• Public Sector
• Events & Venues

For some customers, the best options for sustainable materials management involve leveraging both Waste Management’s local assets and a broader network of third-party specialized providers. Customer solutions can span on-site support with local services and remotely managed specialized service providers. In this regard, we can serve as both broker and asset provider to increase efficiencies and meet customer goals for maximum reuse and recycling.

Our remote and on-site resources programs place one or more Waste Management staff members on site at a single customer location or cluster of proximal customer locations. Designed for large, complex facilities, these centralized, customized and proactive industrial waste management strategies offset the expense of the dedicated resource. Our on-site, single-point-of-contact experts work upstream into each of the customers’ processes that generate waste, seeking ways to eliminate cost and capture byproducts at their highest point of value.

WMSS’s centralized solutions use experienced people, a nationwide network of vendor-partners and an innovative IT software platform to manage environmental programs that achieve business improvement targets, corporate environmental goals and ISO 9001 and 14001 objectives. A materials management expert serves on site, off site, or a combination thereof as a single point of contact to develop and drive all elements of a customer’s program or project.