GRI Content Index

Standard Disclosure Description Response
General Standard Disclosures
Strategy and Analysis
G4-1 Statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability. Company – CEO Message
Organizational Profile
G4-3 Name of the organization. Waste Management
G4-4 Primary brands, products, and services. Company – Business Mix
G4-5 Location of the organization’s headquarters. Company – Business Summary
G4-6 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report. 10-K (pp. 4, 131-132)
G4-7 Nature of ownership and legal form. 10-K (p. 3)
G4-8 Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). 10-K (pp. 4-8); Company – Business Summary; Company – Business Mix
G4-9 Scale of the organization. Company – Business Summary
G4-10
  1. Total number of employees by employment contract and gender.
  2. Total number of permanent employees by employment type and gender.
  3. Total workforce by employees and supervised workers and by gender.
  4. Total workforce by region and gender.
  5. Whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
  6. Any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).
Workplace – Diversity & Inclusion
G4-11 Percentage of total employees covered by collective bargaining agreements. Workplace Appendix – Collective Bargaining
G4-12 Description of organization’s supply chain. Company Appendix – Supply Chain
G4-13 Any significant changes during the reporting period regarding the organization’s size, structure, ownership or its supply chain. 10-K (pp. 4, 27) In December 2014, we sold our Wheelabrator business, which provides waste-to-energy services and manages waste-to-energy facilities and independent power production plants.
G4-14 Whether and how the precautionary approach or principle is addressed by the organization. Company Appendix – Risk Management; Risks and Opportunities Related to Climate Change
G4-15 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. CDP; GRI; ISO 14001; ISO 9001
G4-16 Memberships of associations (such as industry associations) and national or international advocacy. Community Appendix – Stakeholder Engagement
Identified Material Aspects and Boundaries
G4-17
  1. All entities included in the organization’s consolidated financial statements or equivalent documents.
  2. Whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.
Company – About This Report; 10-K (pp. 103-131)
G4-18
  1. The process for defining the report content and the Aspect Boundaries.
  2. How the organization has implemented the Reporting Principles for Defining Report Content.
Company – About This Report
G4-19 All the material Aspects identified in the process for defining report content. Company – About This Report
G4-20 For each material Aspect, the Aspect Boundary within the organization. Company – About This Report
G4-21 For each material Aspect, the Aspect Boundary outside of the organization. Company – About This Report
Issue Internal External Boundary GRI Aspect(s)
Data Reporting and Verification X North American majority-owned operations Environmental Compliance
Compliance X North American majority-owned operations Environmental Compliance; Product Responsibility Compliance
External Recycling Rate X Communities in which we operate Materials; Products & Services
Local Engagement Plans & Programs X Communities in which we operate Market Presence; Indirect Economic Impacts
Public Policy Engagement X X North American majority-owned operations & communities in which we operate Public Policy
Safety Record X North American majority-owned operations Occupational Health & Safety; Training & Education
Anti-Corruption X North American majority-owned operations Anti-Corruption
Green Service Sales X Communities in which we operate Products & Services
Renewable Energy Generation X North American majority-owned operations Energy; Emissions; Products & Services
Innovation X X North American majority-owned operations & communities in which we operate Products & Services
Impact on Local Environment X X North American majority-owned operations & communities in which we operate Materials; Energy; Biodiversity; Emissions; Effluents & Waste; Products & Services; Environmental Compliance; Transport; Environmental Overall; Supplier Environmental Assessment; Environmental Grievance Mechanisms; Product Responsibility Compliance
Local Impact Assessment & Improvement X X North American majority-owned operations & communities in which we operate Market Presence; Indirect Economic Impact; Local Communities; Product Responsibility Compliance
Business Ethics/Code X North American majority-owned operations Anti-Corruption
Business Mix X North American majority-owned operations Economic Performance; Market Presence; Materials; Energy; Products & Services
Energy Consumption X X North American majority-owned operations & communities in which we operate Energy; Emissions; Products & Services
Labor Practices & Human Rights X X North American majority-owned operations & communities in which we operate Employment; Training & Education; Freedom of Association & Collective Bargaining; Human Rights Grievance Mechanisms; Supplier Assessment for Impacts on Society
Supplier Screening – Environment X X North American majority-owned operations & communities in which we operate Supplier Environmental Assessment
Climate Change – Financial Impact X X North American majority-owned operations & communities in which we operate Economic Performance
Diversity X X North American majority-owned operations & communities in which we operate Diversity & Equal Opportunity
GHG Emissions – Scope 1-3 X X North American majority-owned operations & communities in which we operate Energy; Emissions; Effluents & Waste; Transport; Products & Services
Risk Management X X North American majority-owned operations & communities in which we operate Economic Performance; Freedom of Association & Collective Bargaining; Anti-Corruption; Supplier Assessment for Impacts on Society
Transportation Impacts X X North American majority-owned operations & communities in which we operate Energy; Emissions; Transport
G4-22 The effect of any restatements of information provided in previous reports, and the reasons for such restatements. Any restatements, and reasons for such, are footnoted as part of the data presentation within the body of the report.
G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries. Changes have been noted in footnotes where applicable.
Stakeholder Engagement
G4-24 List of stakeholder groups engaged by the organization. Community – Stakeholder Engagement, Community Appendix – Stakeholder Engagement
G4-25 Basis for identification and selection of stakeholders with whom to engage. Community – Stakeholder Engagement
G4-26 Organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Community – Stakeholder Engagement; Company – About This Report
G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. The stakeholder groups that raised each of the key topics and concerns. Community – Stakeholder Engagement; Company – About This Report; Community Appendix – Environmental Justice
Report Profile
G4-28 Reporting period (such as fiscal or calendar year) for information provided. Company – About This Report
G4-29 Date of most recent previous report (if any). Company – About This Report
G4-30 Reporting cycle (such as annual, biennial). Company – About This Report
G4-31 Contact point for questions regarding the report or its contents. Toni Beck
Vice President, Corporate Communications and Community Relations
tbeck3@wm.com
(713) 394-5093

Sue Briggum
Vice President, State and Federal Public Policy
sbriggum@wm.com
(202)639-1219
G4-32
  1. ‘In accordance’ option the organization has chosen.
  2. GRI Content Index for the chosen option.
  3. Reference to the External Assurance Report, if the report has been externally assured.
Company – About This Report; GRI Content Index
G4-33
  1. Organization’s policy and current practice with regard to seeking external assurance for the report.
  2. If not included in the assurance report accompanying the sustainability report, the scope and basis of any external assurance provided.
  3. Relationship between the organization and the assurance providers.
  4. Whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report.
Company – About This Report
Governance
G4-34 Governance structure of the organization, including committees of the highest governance body; committees responsible for decision-making on economic, environmental and social impacts. Company Appendix – Governance
Ethics and Integrity
G4-56 Organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. Company Appendix – Code of Conduct
Specific Standard Disclosures
Economic
Economic Performance
G4-DMA Generic Disclosures on Management Approach Company – CEO Message; Performance – Economic Impact; Community – Community Vitality
G4-EC1 Direct economic value generated and distributed Performance – Economic Impact
G4-EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change Company Appendix – Risks and Opportunities Related to Climate Change
G4-EC3 Coverage of the organization's defined benefit plan obligations Workplace Appendix – Employee Benefits
Market Presence
G4-DMA Generic Disclosures on Management Approach 10-K (p. 3); Community – Community Vitality
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation 100% of the standard entry level wage for both male and female employees exceeds local minimum wage.
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation 67% of senior management were hired locally when they started their careers at WM. We define “hired locally” as within commuting distance of a facility.
Indirect Economic Impacts
G4-DMA Generic Disclosures on Management Approach Community – Introduction; Community Vitality
G4-EC7 Development and impact of infrastructure investments and services supported Community; Community Appendix – Environmental Justice
G4-EC8 Significant indirect economic impacts, including the extent of impacts Community; Community Appendix – Environmental Justice
Environmental
Materials
G4-DMA Generic Disclosures on Management Approach Waste Solutions – Recycling; Organics; Waste-Based Energy; Innovation
G4-EN1 Materials used by weight or volume Waste Solutions – Recycling; Organics; Waste-Based Energy; Innovation
Energy
G4-DMA Generic Disclosures on Management Approach Operations – Energy & GHG Footprint
G4-EN3 Energy consumption within the organization Operations – Energy & GHG Footprint; Waste Solutions – Waste-Based Energy; Innovation
G4-EN6 Reduction of energy consumption Operations – Energy & GHG Footprint
G4-EN7 Reductions in energy requirements of products and services Waste Solutions – Recycling; Organics; Waste-Based Energy; Innovation; Operations – Energy & GHG Footprint
Biodiversity
G4-DMA Generic Disclosures on Management Approach Community – Environmental Preservation
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Community – Environmental Preservation
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Community – Environmental Preservation
G4-EN13 Habitats protected or restored Performance – Goals & Progress
Emissions
G4-DMA Generic Disclosures on Management Approach Waste Solutions – Recycling; Waste-Based Energy; Operations – Energy & GHG Footprint; Operations Appendix – Methodology Used to Calculate our Carbon Footprint
G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1) Operations – Energy & GHG Footprint; Operations Appendix – Methodology Used to Calculate our Carbon Footprint
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) Operations – Energy & GHG Footprint; Operations Appendix – Methodology Used to Calculate our Carbon Footprint
G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3) Operations – Energy & GHG Footprint; Operations Appendix – Methodology Used to Calculate our Carbon Footprint
G4-EN19 Reduction of greenhouse gas (GHG) emissions Waste Solutions – Recycling; Operations – Energy & GHG Footprint
Effluents and Waste
G4-DMA Generic Disclosures on Management Approach Operations – Safe Landfills; Operations Appendix – Environmental Management System
G4-EN23 Total weight of waste by type and disposal method The material metric for our business, which includes waste generated by our customers and our business, is revenue by disposal method. Company – Business Mix
G4-EN24 Total number and volume of significant spills Operations Appendix – Number and Volume of Significant Spills
Products and Services
G4-DMA Generic Disclosures on Management Approach Waste Solutions
G4-EN27 Extent of impact mitigation of environmental impacts of products and services Waste Solutions; Operations – Safe Landfills; Energy & GHG Footprint; Water Conservation; Operations Appendix – Environmental Management System
Compliance
G4-DMA Generic Disclosures on Management Approach Operations Appendix – Environmental Compliance
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Operations Appendix – Environmental Compliance
Transport
G4-DMA Generic Disclosures on Management Approach Operations – Fleet
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce Operations – Fleet
Overall
G4-DMA Generic Disclosures on Management Approach Operations Appendix – Environmental Compliance
G4-EN31 Total environmental protection expenditures and investments by type Operations Appendix – Environmental Compliance
Supplier Environmental Assessment
G4-DMA Generic Disclosures on Management Approach Company Appendix – Supply Chain
G4-EN32 Percentage of new suppliers that were screened using environmental criteria 100% are screened based on environmental criteria as outlined in our supplier code of conduct. See also Company Appendix – Supply Chain
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken Company Appendix – Supply Chain
Environmental Grievance Mechanisms
G4-DMA Generic Disclosures on Management Approach Operations Appendix – Environmental Management
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms The system utilized to track grievances is discussed in Operations Appendix, Environmental Management System, Communications. We do not disclose a specific number, given the broad nature of grievances logged.
Social
Labor Practices and Decent Work
Employment
G4-DMA Generic Disclosures on Management Approach Workplace – Introduction; Engagement & Retention
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region Workplace – Engagement & Retention
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Workplace Appendix – Employee Benefits
Occupational Health and Safety
G4-DMA Generic Disclosures on Management Approach Workplace – Safety
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs Workplace – Safety
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender Workplace – Safety
Training and Education
G4-DMA Generic Disclosures on Management Approach Workplace – Engagement & Retention
G4-LA9 Average hours of training per year per employee by gender, and by employee category Workplace – Engagement & Retention; Safety
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Workplace – Engagement & Retention; Workplace Appendix – Training & Development (pp. 124-125)
Diversity and Equal Opportunity
G4-DMA Generic Disclosures on Management Approach Workplace – Diversity & Inclusion
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Workplace – Diversity & Inclusion
Human Rights
Freedom of Association and Collective Bargaining
G4-DMA Generic Disclosures on Management Approach Workplace Appendix – Human Rights
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights We have not identified any operations or suppliers in which employee rights to exercise freedom of association and collective bargaining have been violated or are at significant risk.
Human Rights Grievance Mechanisms
G4-DMA Generic Disclosures on Management Approach Workplace Appendix – Human Rights; Company Appendix – Code of Conduct
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms Workplace Appendix – Human Rights
Society
Local Communities
G4-DMA Generic Disclosures on Management Approach Community
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs Community – Stakeholder Engagement; Community Appendix – Environmental Justice, Waste Management 2010 Sustainability Report Appendix
G4-SO2 Operations with significant actual and potential negative impacts on local communities Community – Stakeholder Engagement; Community Appendix – Environmental Justice
Anti-Corruption
G4-DMA Generic Disclosures on Management Approach Company Appendix – Code of Conduct
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Company Appendix – Code of Conduct; Risk Management
Public Policy
G4-DMA Generic Disclosures on Management Approach Company Appendix – Public Policy
G4-SO6 Total value of political contributions by country and recipient/beneficiary Company Appendix – Public Policy
Supplier Assessment for Impacts on Society
G4-DMA Generic Disclosures on Management Approach Company Appendix – Supply Chain
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society Company Appendix – Supply Chain
Product Responsibility
Compliance
G4-DMA Generic Disclosures on Management Approach Operations Appendix – Environmental Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Operations Appendix – Environmental Compliance